Responsibilities
- • Execute fast and helpful support, fielding end users’ order and tool-related questions that come through via phone, live chat, email, or support cases
- • Review and process tool warranty requests
- • Address any potential issues with orders including screening for fraud, resolving shipping errors, making sure orders are sent to our Fulfillment department, and processing returns
- • Help troubleshoot issues users may experience on Tekton.com
- • Contribute to making Tekton.com an exceptional experience for end users
- • Review and process orders and payments
Indicators of a good match for this role
- • You are aligned with Tekton’s philosophy, ways of thinking, and work style
- • You are authentic, helpful, and personable
- • You are able to work at a fast pace, easily switch between tasks, and manage multiple requests at once
- • You are able to use good judgment when resolving issues with end users or other parties
- • You have exceptional values, including honesty, integrity, and empathy
- • You have excellent communication skills
Baseline qualifications
- • Knowledge of hand tools and their applications
- • Experience in customer service, data management, or related fields
- • Eligible to work in the United States without visa sponsorship
Pay range
- $50,000 - $65,000 per year
Benefits package
- Full-time employees receive health, dental, vision, life, hospital indemnity, and long-term disability insurance; paid time off; a 401(k) program; and tuition reimbursement.
Location and hours
- This is a full-time salaried position located in Grand Rapids, Michigan.
Direct supervisor
- Head of User Services
How to apply
- https://apply.tekton.com/tekton/form/EmploymentApplication1/formperma/YT-8eSRz3lf1TUGLMqNpbRmga-Xq1DYkB3hdITgkCGM
About the department
- The User Services department maintains our industry-leading reputation for impressive support and warranty. They also oversee and continue to grow our student program and business purchasing program.
Skills Required
- Knowledge of hand tools and their applications
- Experience in customer service, data management, or related fields
What We Do
We’re a family-owned company in Grand Rapids, Michigan. Our team is united by a single mission: to make the world's best hand tools accessible to every person. We start by designing products we personally believe in and want to own ourselves. We're independent thinkers, creative collaborators, and empathetic leaders who truly care about the products we make and the experience we provide our users. We question convention to find what’s real. At Tekton, you can build a meaningful career that delivers unparalleled tools to users. Check us out on tekton.com/careers and discover how you could join the Tekton team.
