Job Purpose:
Helps end-users resolve issues with computer hardware or software. Responds to user inquiries, troubleshoots and diagnoses problems and identifies solutions with IT equipment and applications.Job Responsibilities:
● Perform PC Refresh as defined for group.● Member of On-Call rotation and may require travel between supported sites and facilities.
● Meet project task deadlines as defined by Project Management.
● Assist with vendor warranty and break/fix work.
● May assist in the desktop/server/LAN procurement process.
● Act as the liaison into Information Technology second and third level support groups to assist in expediting the support process.
● Maintain documentation for the facility, including inventory, ticket tracking, time tracking and assigned project work.
Additional Responsibilities & Qualifications:
● Respond to user inquiries via phone, email, chat, and other communication channels, ensuring prompt and accurate resolutions.
● Maintain detailed records of user interactions, issues, and resolutions in our support system.
● Contribute to the development and maintenance of user support resources.
Work Experience:
● 3-5 years of related job experience.● Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.● Excellent verbal, written, people, and diplomacy skills are required.● Experience designing data models and visuals using Power BI and Tableau.● Experience using Microsoft SQL, SSAS, Power Pivot, Power Query or Power BI is preferred.● Experience writing SQL queries (familiar with primary and foreign keys, as well as joins and aggregate functions).● Proficient with Microsoft Office Suite.● Software program experience with SolidWorks, ArtiosCAD, TOPS and Adobe Creative Suite (Illustrator, Photoshop, Adobe Pro).● Strong customer service skills (friendly, courteous and helpful).● Strong planning and organization skills are required.Education:
● Bachelor's Degree PreferredWhat We Offer
- Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
- Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
- Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
- Healthcare benefits and 401k, paid time off, tuition reimbursement, and much more!
About Veritiv
Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit www.veritiv.com and connect with the Company on LinkedIn.
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What We Do
Veritiv is a North American leader in business-to-business distribution solutions.
We’re a Fortune 500® company with approximately 8,200 employees, $8.3 billion in revenue, and an expansive North American network.
A leading provider of packaging, print and paper, publishing, facility solutions and logistics, we serve customers across virtually every industry – including more than half of our fellow Fortune 500 companies.
We are shaping our systems and processes to support a successful and sustainable future. We don’t just encourage an entrepreneurial spirit, we embody it.
