User Support Hardware Specialist

The User Support Hardware Specialist supports the Firm’s technology operations by maintaining, preparing, deploying, tracking, and processing computer hardware and peripherals throughout the asset lifecycle. The Specialist performs hardware imaging, quality assurance, inventory, deployment, repair coordination, and asset disposition activities in accordance with established Firm procedures and provides hardware-related technical support to Firm personnel.

Duties and Responsibilities

• Maintain Firm computer hardware throughout the asset lifecycle, including imaging, reimaging, quality assurance, deployment, repair coordination, return, and disposition.
• Prepare, configure, and deploy computer hardware for new hires and other users in accordance with established Firm standards and procedures.
• Maintain assigned and loaner computer equipment and peripherals, including mobile hot spots, phones, cables, power adapters, and headsets.
• Use the Firm’s IT service management system to maintain accurate hardware records, document activities, track assets, and process hardware-related requests.
• Coordinate the imaging, preparation, and deployment of bulk hardware required for Firm events and other business needs.
• Perform periodic hardware inventories and reconcile asset information to support accurate inventory records.
• Prepare hardware and other technology assets for disposal and assist with removal in accordance with Firm procedures.
• Process and account for hardware returned by departing employees in coordination with the appropriate Firm departments.
• Provide hardware-related assistance through the Hardware Window, including equipment and peripheral distribution, loaner support, and general technical assistance.
• Support User Support operations and perform other related duties as assigned.

Education and/or Experience:

Required:

• High school diploma or equivalent.
• Working knowledge of Windows-compatible computers and Microsoft Windows 11.
• Experience installing, configuring, imaging, troubleshooting, or supporting computer hardware and peripherals.
• Ability to lift and move computer equipment weighing up to 40 pounds, as required to perform the essential responsibilities of the position.

Preferred:

• CompTIA A+ certification.
• A minimum of one year of related computer hardware, desktop support, or technical support experience.
• Experience working in a law firm or other professional services environment.
• Experience supporting mobile devices and Voice over Internet Protocol (VoIP) phones.
• Experience using IT service management or help desk tracking systems, particularly ServiceNow.

Other Skills and Abilities:

The following will also be required of the successful candidate:

• Strong organizational skills and attention to detail.
• Strong customer service and interpersonal communication skills.
• Ability to troubleshoot routine hardware and technical issues and apply sound judgment in determining appropriate solutions or escalation.
• Ability to work effectively and collaboratively as part of a team.
• Ability to take ownership of assigned responsibilities and follow established processes through completion.
• Ability to maintain confidentiality and exercise appropriate discretion.
• Ability to learn new hardware, software, systems, and procedures.
• Ability to adapt to changing priorities and work requirements in a fast-paced professional environment.
• Ability to work flexible or additional hours and travel occasionally as required to meet Firm business needs.

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Applicants must be authorized to work in the United States without the need for employer sponsorship, now or in the future

The target salary range for this role is:

Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Sidley.com/Benefits.

To perform this job successfully, an individual must be able to perform the Duties and Responsibilities above satisfactorily and meet the requirements. The requirements listed above are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email [email protected] (current employees should contact Human Resources).

Sidley Austin LLP is an Equal Opportunity Employer.