Responsibilities
- Daily Operational work to serve CLO Online user community managing inquiries, support and the website
- In depth analysis on user inquiries, support and user activities on clo3d.com website and CLO’s social media channels
- Analyze service gaps and recommend effective measures to prevent mishandlings and claims
- Review and improve service processes across the entire service chain to create positive customer experience thereby enhancing the branding of CLO
- Work with other teams to execute project workstreams as part of the wider company business
- To lead customer experience improvements in user workflow, contents and website operations working with Web Developers
- Plan and execute online/offline events mainly targeting potential or/and existing CLO subscription users working with Marketing Team
- Communicate actively and work in tandem with the Global Online Team to have aligned goals and strategy.
Qualifications
- 2+ years of work experience in business development, operations, customer service, or user research in the tech industry
- Agile work ethic; comfortable with trials and errors
- Critical thinking and creative strategizing
- Open to working with colleagues from different places, time zones, backgrounds and cultures
- Strong project planning and management skills
- Strong written and verbal communications skills in English
Plus if you have
- Experience in Zendesk or other CRM systems
- Fashion-related experience
- Academic studies in Statistics, Business Administrations, Information Technology related majors
- Knowledge and experience in 2D/3D CAD, B2C SaaS business
Skills Required
- 2+ years of work experience in business development, operations, customer service, or user research in the tech industry
- Agile work ethic; comfortable with trials and errors
- Critical thinking and creative strategizing
- Open to working with colleagues from different places, time zones, backgrounds and cultures
- Strong project planning and management skills
- Strong written and verbal communications skills in English
- Experience in Zendesk or other CRM systems
- Fashion-related experience
- Academic studies in Statistics, Business Administration, or Information Technology related majors
- Knowledge and experience in 2D/3D CAD, B2C SaaS business
What We Do
CLO Virtual Fashion is committed to innovating the way we communicate fashion through our true-to-life 3D garment simulation technology. Our virtual garment solutions and services connect all teams involved in the digital product lifecycle, enabling more direct collaboration and reduced lead time, whilst maintaining the intricacies of garment design. We envision our garment simulation technology to become not only the tool to create virtual garments, but also the platform to provide valuable data about garments, designs, and trends, by virtualizing every garment on Earth. Our products range from CLO (3D Design Software for apparel designers and brands), Marvelous Designer (3D Design Software for character artists in gaming and animation companies), Benefit by CLO (Virtual Fitting Platform), CLOSET (Communications and Archiving Platform for virtual garments), to Marvelous SDK (Real Time Draping Engine for games) to create a new ecosystem for virtual garments. Through these services and our continuing research and development in 3D and garment design, we are transforming the way we produce and consume garments - both tangible (actual garments from brands) and intangible (virtual garments in games and movies), for ones we wear and what our virtual characters wear.
