Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
Job DescriptionWe're looking for a mid-weight User Researcher to join our Product Design team at Experian. You'll be joining a small, growing User Research team, playing a key role in shaping the user experience across two of our product domains. You'll help us understand our customers deeply and make confident, evidence-based decisions.
Working in-house as part of a cross-functional product team, you'll collaborate closely with designers, product managers, and engineers to plan and run research that drives meaningful impact from early discovery through to post-launch evaluation.
You'll report into our Lead User Researcher and be supported to grow your craft, stretch your thinking, and help define what great research looks like at Experian.
What you'll be doing
- Partner with designers and product managers to identify research opportunities across the end-to-end product lifecycle.
- Plan and conduct research using a mix of methodologies, from usability testing and in-depth interviews to card sorts and concept testing.
- Balance generative and evaluative research to uncover needs, validate ideas, and inform product strategy.
- Apply lean research principles, delivering just enough insight, at the right time, to move teams forward with confidence.
- Synthesise findings into clear, actionable insights that influence product direction and measurable outcomes.
- Champion the voice of the customer across teams, helping others see how research drives impact.
- Contribute to evolving our research practice, operations, tools, and ways of working across domains.
- Previous experience working in-house within a product team (not just agency or consultancy experience).
- Evidence of experimenting with AI tools to enhance your research process (for example in planning, synthesis, analysis, or operational efficiency) while maintaining research rigour and critical thinking.
- The ability to clearly demonstrate how your research influenced product decisions and outcomes.
- Proven expertise in usability testing, both moderated and unmoderated, including planning, facilitation, and analysis.
- Hands-on experience with qualitative methods such as interviews (moderated and unmoderated), diary studies, and card sorting.
- Experience leading research from problem framing through to evaluation and impact measurement.
- The ability to tailor your approach to context: balancing rigour with speed, depth with efficiency.
- Strong storytelling and communication skills.
Benefits package includes:
- Hybrid working - 40% office based
- Great compensation package and discretionary bonus
- Core benefits include pension, Bupa healthcare, Sharesave scheme and more
- 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Grade: E/EB9
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Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Skills Required
- Previous experience working in-house within a product team (not just agency or consultancy experience).
- Evidence of experimenting with AI tools to enhance your research process while maintaining research rigour and critical thinking.
- Ability to clearly demonstrate how your research influenced product decisions and outcomes.
- Proven expertise in usability testing, both moderated and unmoderated, including planning, facilitation, and analysis.
- Hands-on experience with qualitative methods such as interviews (moderated and unmoderated), diary studies, and card sorting.
- Experience leading research from problem framing through to evaluation and impact measurement.
- Ability to tailor your approach to context: balancing rigour with speed, depth with efficiency.
- Strong storytelling and communication skills.
Experian Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Experian and has not been reviewed or approved by Experian.
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Healthcare Strength — Medical and dental coverage is described as strong, with expanded mental health resources and telemedicine options. Coverage includes inclusive services such as gender transition and fertility support.
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Leave & Time Off Breadth — Time-off offerings are generous, including substantial PTO/vacation, paid holidays, and paid volunteer days with options to purchase additional leave. Parental leave is available for birth and non-birth parents alongside flexible working arrangements that support work-life balance.
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Retirement Support — Retirement programs include a 401(k) with company matching and contributory pension schemes in some regions. These elements complement base pay and bonuses to form a competitive total rewards package.
Experian Insights
What We Do
Experian unlocks the power of data to create opportunities for consumers, businesses and society. During life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage data with confidence so they can maximize every opportunity. We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done. Our 20,600 people in 43 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow. About Experian: Bringing data to life requires creativity, passion, flexibility and expertise. We want you to share in our success. That's why we offer rewards that recognise great performance. Working in a culture of collaboration, achievement and respect we will give you the support and encouragement you need to develop your skills and talents and progress your career. Everyday our people bring enthusiasm, innovation and inspiration to work and if this sounds like you connect with us at Experian.
