User Researcher

About the job

Sanoma Learning is the leading European learning company, serving over 20 million students in eleven countries. We offer printed and digital learning materials as well as digital learning and teaching platforms for primary, secondary and vocational education. The development of our methodologies is based on deep teacher and student insight and really understanding their needs. By combining our educational technologies and pedagogical expertise, we create learning products and services with the highest learning impact.
Digital Products
With 650 colleagues spread over 60 teams across Europe, Sanoma Learning's Digital Products department contributes to our company's goal of helping students reach their full potential with our best-in-class learning solutions. Together, we innovate and contribute to an ever-changing world of education. We all share a deep-rooted passion for education. Every day, our methods and technology have the ability to positively impact millions of young minds across Europe. In our Product organisation, you will join the largest cross-cultural community of Sanoma Learning and contribute to the digital transformation and future of education in Europe.
Sanoma Learning is part of Sanoma, an innovative and agile learning and media company, impacting the lives of millions of people every day. For more information: www.sanoma.com / www.sanomalearning.com
We are currently looking for a user researcher to join our educational family!
About The Team and Product
This position reports directly to the User Research Lead and is part of the digital products Product Management organization. Other team members work from Finland, Sweden, Poland, and Spain. This position is based in the Netherlands or Belgium, where you can work remote as well as from the offices in Ede, Den Bosch and near Antwerp.
The team is truly international and collaborates to create world-class digital learning solutions based on user discoveries. The User Researchers help all Sanoma Learning products deliver the greatest value to users. Together with the other Netherlands based colleague User Researcher you conduct your research in the Netherlands and in Belgium.
Key Job Responsibilities
 

·  Conducting qualitative research using methods such as interviews, diary studies, online panels, field studies, contextual inquiries, and heuristic evaluations

·  Formulating hypotheses, defining research objectives, uncovering emerging themes, evaluating concepts in collaboration with users and designers, and delivering unbiased, actionable insights that inform product decisions

·  Facilitating collaboration with cross-functional product teams across multiple countries to conceptualize new features and develop digital and blended (digital & print) content capabilities

·  Maintaining a clear overview of local user needs and market opportunities, using tools such as user journeys and experience mapping

·  Collaborating with the international user research team to align on common frameworks, processes, and tooling

·  Supporting a user-centred culture by facilitating stakeholder engagement and effectively communicating research findings through presentations and evidence-based recommendations
 

Job Requirements
 

• A degree or strong background in user-centred design (UX, HCI, psychology, or related field)
• Alternatively, at least 3+ years of hands-on experience conducting qualitative user research
• Demonstrated ambition for the future of K–12 digital learning and a passion for improving education
• Experience leading early-stage concepting and exploration work for new product ideas
• Proven ability to collaborate with multinational teams and manage a variety of stakeholders
• Strong communication and facilitation skills, proactive mindset, and collaborative approach
• Comfortable working independently as well as within cross-functional teams
• Fluency in written and spoken English is essential; native Dutch speaker required, French is a plus
• Experience or strong interest in innovation and AI is a significant advantage
• Solid experience in mixed methods research, with a strong foundation in qualitative techniques, is a strong advantage.
• Pedagogical knowledge or prior experience in EdTech is also considered a strong advantage

Sanoma offers
As an employer, Sanoma offers a working environment where you are able and encouraged to show your best self. The working environment is result-oriented as well as flexible with a focus on collaboration. We offer you a key position with interesting and challenging tasks and excellent opportunities for professional growth. You will be part of a highly professional and experienced international team in an open and informal setting, where initiative is expected and rewarded.
If this sounds like the right opportunity for you, please submit your cover letter, CV, and portfolio in English, as it is our corporate working language. We are not looking for polished portfolios, but rather raw, honest examples that demonstrate your expertise and way of thinking.
About Sanoma Learning
How do you prepare students for the world, engage their curiosity and inspire them to grow? That is the main question of teachers all around the world. At Sanoma Learning, it has always been our mission to help to find and develop best-in-class answers to this question. If you join us, it means that you embark on an exciting journey to help shape the future of learning for primary, secondary and vocational education. We believe that your journey is our success as a company.
Sanoma Learning is a leading K12 European learning company, operating in 12 countries. Our learning products and services enable and support teachers and schools to develop the talents of every child to reach their potential. By offering printed and digital learning content, as well as digital learning and teaching platforms for primary, secondary and vocational education, we want to grow our positive impact on learning across Europe. With over 3000 employees, we help shape the future of education for 25+ million of students.
So, are you ready to start your journey to help shape the future of learning and help teachers to support all students to reach their potential?
Sanoma Learning is an equal opportunity employer; we are committed to inclusion and diversity, ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristics.

About Sanoma Learning

How do you prepare students for the world, engage their curiosity and inspire them to grow? That is the main question of teachers all around the world. At Sanoma Learning, it has always been our mission to help to find and develop best-in-class answers to this question. If you join us, it means that you embark on an exciting journey to help shape the future of learning for primary, secondary and vocational education. We believe that your journey is our success as a company.
Sanoma Learning is a leading K12 European learning company, operating in 12 countries. Our learning products and services enable and support teachers and schools to develop the talents of every child to reach their potential. By offering printed and digital learning content, as well as digital learning and teaching platforms for primary, secondary and vocational education, we want to grow our positive impact on learning across Europe. With over 3000 employees, we help shape the future of education for 25+ million of students.
So, are you ready to start your journey to help shape the future of learning and help teachers to support all students to reach their potential?
Sanoma Learning is an equal opportunity employer; we are committed to inclusion and diversity, ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristics.