User Researcher

| USA | Remote
Employer Provided Salary: 75,404-94,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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ITHAKA’s mission is to expand access to knowledge and education around the world. Our services — Artstor, JSTOR, Portico, and Ithaka S+R — enable people everywhere to learn, to grow, and to overcome historical barriers to education. In carrying out our mission, as employees we feel a deep responsibility to each other and our well-being, and are committed to building and sustaining a diverse, equitable, and inclusive workplace.

Evidence is one of our core organizational values, and this role is crucial in enabling us to utilize data to drive decisions. This User Researcher’s role is to support the planning and execution of a variety of hypothesis-driven research activities. Working collaboratively with stakeholders and team members, you will help to generate research findings that bring new functions, features, and products to life. ITHAKA is a partner with academic libraries, helping institutions amplify and safeguard their special collections. In the User Researcher role, you will craft research approaches and analyses that inform solutions for collection management, discovery, and preservation.

The Role

We are looking for a User Researcher to join ITHAKA, a highly-successful non-profit with a mission to expand access to knowledge and education around the world. ITHAKA’s brands include Artstor, Ithaka S+R, JSTOR, and Portico. This is a 6 month fixed-term position working 40 hours per week.

As part of the User Insights team, you will partner with researchers and analysts to enhance organizational knowledge of user needs, goals, and pain points within academic collections management. This team provides information that leads to deeply engaging and delightful products. This role works extensively with Product Managers, Product Designers, and Developers within Discovery teams to test and validate new and existing product concepts. The User Researcher supports teams to define research goals, choose appropriate methodologies, plan, execute, and evaluate research studies. 


  • Create tests to validate various product hypotheses, using a broad range of methods including in-depth interview, survey, prototype testing, usability, observational, A/B, card sort, click test, etc.
  • Work hand-in-hand with product teams, analysts, and fellow researchers to scope, prioritize, and execute research opportunities in a dynamic environment.
  • Partner with designers throughout the discovery and development process to craft elegant and innovative UI solutions, ensuring research learnings result in measurable user impacts. 
  • Communicate research findings across the organization, leveraging a variety of communication strategies.

Experience and Skills

  • Advanced degree or bachelor’s degree plus extensive experience in social sciences, HCI, or related field.
  • Familiarity with user-centered research and evaluation.
  • Experience with a varied set of qualitative and quantitative research methods including user interview, survey, prototype testing, A/B, and ethnography. 
  • Understanding of when to use qualitative and quantitative data. 
  • Experience with common online research and survey tools such as Optimal Workshop, Qualtrics, and Ethnio.
  • Ability to facilitate research from planning to execution and communicate insights to a multidisciplinary audience.
  • Ability to learn quickly, work independently, and take personal initiative to complete tasks.
  • Outstanding analytical and strategic thinking skills.
  • Ability to handle competing priorities and successfully manage several projects simultaneously.
  • Experience in an Agile environment is desirable.
  • Knowledge of higher education libraries, special collections, and/or preservation is desirable. 

Work Authorization and Sponsorship 

ITHAKA is not currently considering candidates who require any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States.

Compensation and Benefits

At ITHAKA we believe in openness and equity. Part of living those values is our commitment to clarity about salary ranges, so candidates know what to expect. The starting salary for this position ranges from $75,404 - $94,000 per year. Starting pay may vary with job-related knowledge, skills, and experience. At present, our total compensation package for benefits-eligible employees includes medical, dental, and vision plans, an employer-paid 10% retirement contribution, paid parental and caregiver leave, 22 days of paid time off, 11 paid holidays, up to 12 sick days, wellness benefits, and more. Please note that ITHAKA, at its discretion, may make changes to its benefits programs from time to time.



Work for ITHAKA 

We are committed to our organizational values of belonging, evidence, speed, teamwork,  and trust. We take inclusion seriously. Belonging is one of our core values, and it shows in our vibrant culture. People from a wide range of backgrounds work at ITHAKA, and we believe that unique perspectives help us realize new insights and build better solutions.

We want to work with people who are passionate about ideas like these and who wish to contribute their perspectives and talents to ITHAKA’s mission. We enthusiastically welcome applications from people of all underrepresented backgrounds and credentials. We want to hear your story and include your perspective in the transformative work we aim to do.

Learn more about Working at ITHAKA.

Apply Now:

Although ITHAKA has physical offices in New York and Ann Arbor, Michigan, our employees are distributed across the continental United States. At this time, we’re not considering candidates who are unable to work and reside in the continental U.S.

Candidates may apply by submitting an application online through our career site, if you have any questions about your application, please contact us at [email protected]ITHAKA is committed to providing reasonable accommodations, if there’s anything we can do to accommodate any portion of the application or hiring process, please contact us at [email protected]. 

We are proud to be an Equal Opportunity/Affirmative Action employer.  All qualified applicants receive consideration for employment without regard to race, color, sex, national origin, gender identity, sexual orientation, age, religion, domestic violence victim status, veteran status, disability, history of disability or perceived disability, or other status protected by law. We invite you to read our Equal Employment Opportunity and Affirmative Action Statement. ITHAKA cares about your privacy, learn more about our Applicant Privacy Notice.


More Information on ITHAKA
ITHAKA operates in the Edtech industry. The company is located in New York, NY, Princeton, NJ and Ann Arbor, MI. ITHAKA was founded in 2003. It has 352 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability insurance, Dental insurance, Vision insurance, Health insurance and Life insurance. To see all 1 open jobs at ITHAKA, click here.
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