At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.
We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration.
Ready to make your mark? Join us and be part of something bigger.
MAIN PURPOSE OF THE ROLE & RESPONSIBILITIES IN THE BUSINESS:
As an experienced User Researcher (Consultant) at Kainos, you will be responsible for delivering actionable insights that help define the right service experiences and focus them on user needs. You will be an advocate for needs-based design, design thinking and service design, and are passionate about coaching others in design research. You’ll manage, coach and develop a small number of staff, with a focus on managing employee performance and assisting in their career development.
You will be part of our growing Experience Design capability creating exemplary digital services. We are supportive, collaborative, talented, and hugely passionate about user-centred design. We are not about marketing and dark patterns; we are all about making a positive, measurable impact on millions of people through quality products and services.
MINIMUM (ESSENTIAL) REQUIREMENTS
• Lead, plan, develop, and conduct research activities, ensuring the right methods are applied
• Expert knowledge and application of qualitative and quantitative research methods
• Sound understanding of information architecture, interaction design, and visual design principles
• Work closely with client teams to deliver relevant and appropriate research plans and strategies
• Designs and leads workshops across a project lifecycle
• Represents user research across the organisation
• We are passionate about developing people – a demonstrated ability in managing, coaching and developing senior members of your team and wider community
• Able to communicate effectively at all levels
• Excellent commercial awareness
• Strong stakeholder management skills
DESIRABLE
• Experience working in a full-service digital agency environment
• Demonstrable knowledge of user-centred design practices
• Experience working with Agile delivery methodologies
At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field.
Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out.
We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.
Skills Required
- Lead, plan, develop, and conduct research activities using appropriate methods
- Expert knowledge and application of qualitative and quantitative research methods
- Sound understanding of information architecture, interaction design, and visual design principles
- Work closely with client teams to deliver relevant and appropriate research plans and strategies
- Designs and leads workshops across a project lifecycle
- Represents user research across the organisation
- Managing, coaching and developing senior members of your team and wider community
- Able to communicate effectively at all levels
- Excellent commercial awareness
- Strong stakeholder management skills
- Experience working in a full-service digital agency environment
- Demonstrable knowledge of user-centred design practices
- Experience working with Agile delivery methodologies
Kainos Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kainos and has not been reviewed or approved by Kainos.
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Healthcare Strength — Private healthcare, access to trained counsellors/EAP, and broader wellbeing initiatives are prominently offered across regions. Company materials frame support across emotional, physical, social, career and financial wellbeing, with UK references to Bupa coverage.
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Leave & Time Off Breadth — Hybrid/flexible hours, generous vacation packages, and parental leave are emphasized in careers materials. Some regions also highlight volunteering time and flexibility that support work–life balance.
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Equity Value & Accessibility — Annual share awards and employee share plans (e.g., free shares, Sharesave) are widely promoted, with cash equivalents where plans aren’t available. These programs broaden ownership participation beyond base pay.
Kainos Insights
What We Do
At Kainos we use technology to solve real problems for our customers, overcome big challenges for businesses, and make people’s lives easier. We build strong relationships with our customers and go beyond to change the way they work today and the impact they have tomorrow. Our two specialist business areas, Digital Services and the Workday Practice, work globally for clients across healthcare, commercial and the public sector to make the world a little bit better, day by day.
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