Our Future Health is the UK’s largest ever health research programme, bringing people together to transform the future of healthcare. Today, millions of people across the UK live with conditions such as cancer, dementia, diabetes, and heart disease. By bringing together 5 million volunteers from across the UK, Our Future Health is creating one of the most detailed pictures of human health ever assembled.
We're looking for a User Research Operations Manager to join our growing team and help create the systems, processes and ways of working that enable high-quality, efficient and ethical user research across the organisation.
This is an exciting opportunity for someone early in their ResearchOps career who loves bringing order to complexity, improving how teams work, and making it easier for research insights to have impact. You may already have experience in a ResearchOps role, or perhaps you've developed strong operational skills in an agency, consultancy, insight, customer research or service delivery environment.
If you're curious, organised, collaborative and passionate about helping research teams do their best work, we'd love to hear from you.
You'll work closely with researchers and stakeholders across the organisation to:
Enable great research delivery
- Support researchers in planning and delivering studies by providing practical operational guidance
- Help ensure research activities run smoothly, consistently and efficiently
Improve research systems and tooling
- Manage and optimise the tools, platforms and processes that support research delivery
- Identify opportunities to streamline workflows and improve team productivity
Make insights easier to find and use
- Maintain and improve research repositories and knowledge management systems
- Contribute to improving how evidence and insights are organised and shared across the organisation
Champion ethical and inclusive research
- Support governance, ethics and data protection processes
- Help embed accessibility and inclusive recruitment practices into research delivery
- Maintain accurate records and operational documentation
Drive continuous improvement
- Work with researchers and stakeholders to identify opportunities to improve ways of working
- Explore how AI-enabled tools and automation can help increase the speed, quality and scalability of research operations
- Contribute to building a strong ResearchOps culture and capability across the organisation
Requirements
- Experience in research operations, service operations, or a similar operational role
- Experience managing processes involving recruitment, scheduling, vendors, tooling or stakeholder coordination
- Strong organisational skills and the ability to manage multiple priorities effectively
- A systems-thinking approach and a passion for improving how things work
- Experience using tools that support research, customer insight, service delivery or operations
- Excellent attention to detail and a focus on quality and consistency
- Strong communication and collaboration skills
- An interest in user research and understanding the needs of research teams
Closing date for applications: 9am, 12th June
Benefits
- Salary from £40,000.
- Generous Pension Scheme – We invest in your future with employer contributions of up to 12%.
- 30 Days Holiday pro rata + Bank Holidays – Enjoy a generous holiday allowance with the flexibility to take bank holidays when it suits you.
- Enhanced Parental Leave – Supporting you during life’s biggest moments.
- Cycle to Work Scheme – Save 25-39% on a new bike and accessories through salary sacrifice.
- Home & Tech Savings – Get up to 8% off on IKEA and Currys products, spreading the cost over 12 months through salary sacrifice
- £1,000 Employee Referral Bonus – Know someone amazing? Get rewarded for bringing them on board!
- Wellbeing Support – Access to Mental Health First Aiders, plus 24/7 online GP services and an Employee Assistance Programme for you and your family.
- A Great Place to Work – We have a lovely Central London office in Holborn, and offer flexible and remote working arrangements.
At Our Future Health, we recognise the importance of having a diverse workforce and ensuring that all candidates, regardless of their background, have equitable access to our application process. We proactively encourage applicants who identify as having a disability, neurodiversity, or long-term health conditions to let us know if they require any reasonable adjustments as part of their application process.
If you do require any reasonable adjustments, please email us at [email protected]
Skills Required
- Experience in research operations, service operations, or a similar operational role
- Experience managing processes involving recruitment, scheduling, vendors, tooling or stakeholder coordination
- Strong organisational skills and ability to manage multiple priorities effectively
- A systems-thinking approach and passion for improving how things work
- Experience using tools that support research, customer insight, service delivery or operations
- Excellent attention to detail and a focus on quality and consistency
- Strong communication and collaboration skills
- Interest in user research and understanding the needs of research teams
What We Do
Our Future Health is the UK’s largest ever health research programme, bringing people together to develop new ways to prevent, detect and treat diseases. Our mission is to create an incredibly detailed picture of the UK population’s health, by recruiting up to five million adult volunteers from across the UK. Each volunteer will be asked to fill out a questionnaire and provide a blood sample that can be linked to their health records. Taken together, the data will present health researchers with a powerful tool to identify new ways of tackling diseases such as cancer, diabetes, and dementia. It's an unprecedented challenge that involves answering questions that have never been asked before – ethical, practical, and technological. And by getting these answers right, we believe Our Future Health will allow future generations to live in good health for longer. We are currently expanding our team and looking for specialists across various fields – people who are motivated by the opportunity of creating something new that will make a difference to society. Click on the Jobs tab above to start exploring our current opportunities. Our Future Health is a registered charity in England, Wales and Scotland.
