SHOPLINE is Asia’s largest smart commerce platform. With our customers in mind, we strive to deliver scalable commerce solutions to merchants of all sizes. We’re a full-featured platform with services including online store opening, O2O solution, retail POS systems, advertising placement, business strategy consultation, marketing, and more to empower merchants to succeed in omnichannel retailing and cross-border commerce.
Job Description
We are seeking a talented UX Designer to join our team and focus on the experience design of SHOPLINE's international SAAS e-commerce platform and open ecosystem. In this role, you will continuously explore and enhance the user experience for merchants and partners across different countries and regions.
Responsibilities
1. Lead the experience design for SHOPLINE's cross-border and European/American e-commerce ecosystem business lines, elevating the overall experience for partners, merchants, and customers in various regions.
2. Understand the business objectives and target users, conduct user research, and develop design strategies.
3. Deliver high-quality output using effective design methods at every stage, facilitating understanding, consensus, and decision-making within project teams.
4. Provide innovative design solutions for enterprise services and application scenarios on the platform, establishing design standards and guidelines for platform products.
Requirements
1. Bachelor's degree or higher in product design, human-computer interaction, or related fields.
2. 5-8 years of relevant work experience, with a focus on designing complex B2B internet businesses and a track record of successful case studies. Ability to independently handle major design projects for 2-3 business lines.
3. Strong collaboration skills across disciplines and roles, ability to handle pressure and communicate effectively. Possess systematic thinking and a good understanding of quantifying user experience and tracking data.
4. Ability to quickly and accurately identify experience issues in complex business scenarios, and drive effective problem-solving.
5. Excellent written and verbal communication skills in English. Fluent English speakers are preferred.
6. Experience in cloud platforms, developer ecosystems, or partner ecosystem product experience design is a plus.
7. Please include a portfolio or portfolio link when submitting your resume. [Important]
Top Skills
What We Do
SHOPLINE is Asia’s biggest provider of omnichannel retail services for online, offline-to-online and cross-border commerce. Since our founding in 2013, we have helped over 350,000 merchants reach a customer base of 680 million people.
With key features including inventory and sales management tools, regional logistics, payment gateways, data analytics, storefront theme designs and local customer support, merchants have everything they need to build a successful online store.
SHOPLINE joined the Silicon Valley-based 500 Startups seed accelerator in 2014, and has since become one of Facebook’s marketing partner and nine trusted Global Expansion Partners (GEP), as well as the first e-commerce platform to partner with Google in Greater China.
We currently maintain a presence across Asia, with offices in Hong Kong, Taipei, Ho Chi Minh City, Shenzhen, Guangzhou, Kuala Lumpur, Singapore and Bangkok.
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