User Experience Design

Job Description
DESCRIPTION:
Duties: Responsible for planning and delivery of high impact UX Design projects. Lead projects by interpreting the challenges and driving towards the right solution, focusing on value and impact. Write inspiring service design project proposals. Facilitate and run collaborative workshops. Collaborate with other designers from the User Experience team as well as technologists and product managers. Plan, conduct, report-on, and advocate for a variety of research methodologies to synthesize and communicate insights. Create solutions ranging from a strategic level of 50,000 ft. to a tactical one at 500 ft. Produce artifacts, including illustrated journey maps, service design blueprints, low-fi concept designs, service prototypes, and value proposition proposals. Create and facilitate training sessions to educate design team, product partners, and other relevant stakeholders in methods and best practices of service design/design thinking. Participate in design thinking training sessions to help leaders/key sponsors in the firm from non-design backgrounds in understanding design and how to achieve their goals. This position requires up to 10% domestic travel.
QUALIFICATIONS:
Minimum education and experience required: Master's degree in Integrated Innovation for Products and Services, Human Computer Interaction, Computer Science, Behavior Design, or related field of study plus 4 years of experience in the job offered or as Service Design Lead, User Experience Designer/Analyst, Design & Innovation Strategy Consultant, Design Manager, or related occupation. The employer will alternatively accept a Bachelor's degree in Integrated Innovation for Products and Services, Human Computer Interaction, Computer Science, Behavior Design, or related field of study plus 6 years of experience in the job offered or as Service Design Lead, User Experience Designer/Analyst, Design & Innovation Strategy Consultant, Design Manager, or related occupation.
Skills Required: Requires experience in the following: End-to-end customer journey mapping; Human-centered design tools and technologies, including crazy 8s, round robins, creative matrix, difficulty-impact matrix, abstraction laddering, storyboarding, contextual inquiries, Customer experience assessments, and affinity mapping; Design thinking tools, including user personas, journey maps, and user flows; Alignment tools, including WHY templates and pain point inventory; Project management tools, including Monday.com and Jira; Designing digital touch-points and non-digital channels, including creating journey maps, blueprints and service prototypes; Design and prototyping tools, such as Adobe, Sketch, InVision, or other similar tools; Remote collaboration tools, including Figma and Miro; Interpretation and synthesis of data analytics; Figma/Figjam in creating journey maps and service blueprints; Figma, Sketch, Invision, Adobe xD and related prototyping software in creating low fidelity wireframes and prototypes; Creating product project plans and product roadmaps; Strategic design tools, including Business Model canvas, Vision and Values toolkit, McKinsey 7S framework, BCG matrix, and asset/stakeholder mapping; Creating and facilitating training sessions at cadence; and managing a team of designers, creating learning plans, tracking performance, and coaching.
Job Location: 575 Washington Blvd., Jersey City, NJ 07310. Telecommuting permitted up to 20% of the week.
Full-Time. Salary: $164,700 - $205,000.00
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.