User Experience Design, Executive Director - Web and App

Job Description
Lead the evolution of user experience in a dynamic, tech-driven environment, making an enduring impact on employee interactions.
As an Experience Design Specialist Executive Director in Employee Experiences, you will be a professional expert and leader in the field of experience design, driving the development and implementation of innovative user experiences across multiple products and services. Entrusted with significant autonomy and discretion, you will define the standard of quality and will oversee service delivery within the User Experience Design group. Your deep expertise in experience design will be instrumental in shaping long-term organizational strategies, fundamentally enhancing employee experiences.
You will be accountable for the design direction, and growth of a team of designers delivering our core web and mobile platforms ensuring we enable frictionless, cohesive, and personalized experiences across the end-to-end employee journey from hire to retire.
Job responsibilities

• Conceptualize and implement user experience strategies for a variety of products and services to align with business needs to foster innovation
• Direct complex, end-to-end design projects within or across domains, craft service flow diagrams and product features, wireframes, and interactive prototypes
• Solve intricate design challenges and introduce novel methods to uplift user experiences
• Build and nurture relationships with key stakeholders and champion user-centered design principles, ensuring alignment with business goals and objectives
• Collaborate with cross-functional teams to infuse user experience design principles into product development processes and ensure cohesive and inclusive experiences
• Map end-to-end journeys, facilitate sessions like Design Sprints, and lead rapid concepting and prototyping
• Leverage design research, competitive research, data, and analytics to create full-featured and strategic products
• Hold a high bar for design quality and craft through excellent visual and interaction design
• Ship high impact employee-facing products in a fast-moving and changing environment - one that celebrates experimentation, iteration, and shipping
• Roll up your sleeves and contribute to the craft of making strong ideas and solutions
• Contribute to building a design community of practice

Required qualifications, capabilities, and skills

• 7+ years of experience or equivalent expertise in user experience design, interaction design, or related fields
• Demonstrated expertise in information architecture and visual design, with a portfolio of aesthetically appealing and functional digital products
• Proven track record in leading the development of innovative user experiences across various platforms and channels
• Expertise in inclusive design, accessibility guidelines, and assistive technologies, capable of creating user-friendly designs for a diverse audience
• Expert technical knowledge, with an advanced understanding of the impact of client-side technologies, APIs, and the technology stack on user experience

Preferred qualifications, capabilities, and skills

• Have a strong portfolio of elegant design solutions
• Experience delivering internal products or tools for a large enterprise
• Experience delivering design for both enterprise software and mobile
• Excellent written and verbal communication

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.