The Role
Plans and delivers in-person user activation events across multiple regions, managing venues, vendors, catering, budgets, agendas, communications, staffing, rehearsals, attendee registration, on-site execution, and post-event reporting. Coordinates cross-functional teams, develops scalable playbooks, measures event sentiment and product activation, and improves processes based on feedback and performance data. The role requires periodic domestic and international travel and strong program management, communication, organizational, and vendor-management skills.
Summary Generated by Built In
- Job Title: User Events Program Manager
- Reports to: VP, User Enablement & Education
- Location: US Remote - EST (must be based in Eastern Time Zone or Central Time Zone with the willingness to work EST hours) or New York, NY (hybrid)
- Please note that while the majority of the work is conducted remotely for team members based ‘non-local’ to NYC, all team members are expected to be available to attend key on-site events 2-4 times per year in the NY office. The onsite weeks are scheduled in advance and travel expenses are covered by the business. Local NY based team members are required to work in the office 10–20% of the time.
- Hours/Status: Full-Time, exempt
- Travel: Domestic and international travel is required.
- Salary (USD): $75,000-$95,000
The role
Spektrix has an exciting opportunity for a User Events Program Manager to join our team!
In this role, you'll plan and deliver Spektrix’s program of small-group, in-person activation events for client power users across the US, Canada, the UK, and Ireland. You'll manage each event from planning through follow-up, including venue selection, vendor and catering arrangements, event communications, agenda coordination, rehearsals, and post-event reporting. You'll coordinate the contributions of Delivery Teams, Client Success Management (CSM), Strategy & Operations (S&O), and content creators, so that events run consistently and with minimal operational effort for client-facing teams.
Ultimately, the success of this role is achieved through the delivery of well-run events that lead to hands-on engagement, product adoption, and activation of key features for attending clients.
What You'll Do
- Calendar & Milestone Ownership: Lead the cross-functional delivery roadmap across Client Success, Delivery, Strategy & Operations, Enablement, and Community to keep teams aligned and on schedule.
- Resource & Capacity Planning: Negotiate and lock in staffing commitments with managers, mitigating risks, resolving bottlenecks, and escalating resource conflicts when necessary.
- Scalable Playbooks: Develop standardized templates, milestones, and planning workflows to streamline prep, eliminate duplicate work, and guarantee consistent delivery.
- End-to-End Production: Oversee venue selection, catering, AV, accessibility, and budgets (including staff travel), balancing world-class experience with fiscal discipline.
- Agenda & Session Design: Gather regional input to tailor agendas, blending hands-on workshops with short presentations; run facilitator prep, dry runs, and readiness checks.
- Impact & Sentiment Reporting: Design post-event surveys and partner with S&O, CSMs, and Delivery to measure sentiment, event ROI, and product/feature activation.
- Iterative Optimization: Lead debriefs to translate attendee data and team observations into actionable process, content, and logistics improvements for leadership.
- Attendee Lifecycle: Manage invites, registrations, reminders, prerequisites, and attendance rates using community platforms and internal tools (Odie).
- Compelling Messaging: Write high-impact event copy and collateral that set expectations, communicate value, and ensure participants arrive prepared.
- Post-Event Handoff & Advocacy: Capture feedback, photos, quotes, and activation data to support marketing campaigns and equip Relationship Managers for follow-up.
- On-Site Execution: Travel to key events to manage logistics, maintain brand standards, and evaluate participant experience.
What You Bring
- At least three (3) years’ experience planning and delivering in-person events, including logistics, suppliers, attendee communications, and post-event follow-up
- Experience shaping learning or user enablement experiences, with the ability to assess event agendas, session flow, presenter readiness, and the quality of the attendee experience
- Strong project or program management skills, including managing concurrent events, tracking dependencies, and coordinating a large number of contributors across teams
- Ability to influence colleagues and managers without direct reporting authority, agree realistic commitments, and hold contributors accountable while maintaining effective working relationships
- Experience selecting venues, coordinating catering and travel, managing vendor relationships, and monitoring costs against an agreed budget
- Excellent written and verbal communication skills, including the ability to write clear promotional and instructional copy and lead productive planning meetings
- Strong organizational skills and attention to detail, with consistent follow-through and the ability to anticipate issues, solve problems, and adapt plans as circumstances change
- Ability to use attendance data, user feedback, and outcome measures to identify improvements and explain the effectiveness of an event or program
- Strong technical aptitude and confidence using project management tools, spreadsheets, communication platforms, and other web-based applications, with the ability to learn new systems quickly
- Sound judgment in balancing quality, cost, workload, and deadlines, including knowing when to make a decision and when to escalate an issue
- A collaborative approach, openness to feedback, and willingness to take responsibility for mistakes and follow through on their resolution
- Ability and willingness to work with colleagues across time zones, and travel periodically within the US and internationally to support selected events
Bonus Points if You Have:
- Experience planning in-person user events, customer conferences, or training events for a SaaS company
- Experience in the arts, culture, or live events sector
- Experience with event registration, marketing automation, or online community platforms
Benefits
- Company paid medical, dental and vision insurance
- Generous Paid Time Off benefits, including
- 21 days of PTO (vacation, personal time, whatever you choose to use it for)
- 14 paid holidays
- 10 Paid Sick Days
- 401(k) with 4% employer match
- Two paid volunteering days per year
- Professional development opportunities
- Flexible working with support for WFH setup / equipment
- Month-long Paid Sabbatical after 5 years of service
- Free snacks, drinks and breakfast items in our offices
- Varied range of regular social activities throughout the year
Working From Home
While many Spektrix team members live near one of our offices (NYC, London, or Manchester), remote/non-local team members work from home most of the time, and all team members work from home at least some of the time!
We provide reasonable support and all the hardware you need to get started, but we do require that you have the have the following in place to work from home:
While many Spektrix team members live near one of our offices (NYC, London, or Manchester), remote/non-local team members work from home most of the time, and all team members work from home at least some of the time!
We provide reasonable support and all the hardware you need to get started, but we do require that you have the have the following in place to work from home:
- A quiet working space at home where you can consistently take video calls without interruption
- A strong, reliable internet connection that supports your participation in video calls and access to our systems and service
Working At The Office
For team members who are 'local' to NYC, a stipend is offered for each day you work on-site. Think of it as our way of easing potential commute related costs (but no need to prove it - this is a perk we offer for days worked onsite, regardless of how you choose to get there).
Equal Opportunities
Spektrix is an equal opportunity employer. We recruit regardless of race, religion, gender, gender identity, sexual orientation, age or disability status and look to employ from a wide range of backgrounds and experiences.
Spektrix is committed to creating an inclusive work environment, where our team members are supported in expressing themselves and delivering their best work. So, however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.
For team members who are 'local' to NYC, a stipend is offered for each day you work on-site. Think of it as our way of easing potential commute related costs (but no need to prove it - this is a perk we offer for days worked onsite, regardless of how you choose to get there).
Equal Opportunities
Spektrix is an equal opportunity employer. We recruit regardless of race, religion, gender, gender identity, sexual orientation, age or disability status and look to employ from a wide range of backgrounds and experiences.
Spektrix is committed to creating an inclusive work environment, where our team members are supported in expressing themselves and delivering their best work. So, however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.
Diversity in the workplace is hugely important to our working environment and to enable both individuals and Spektrix to thrive. By valuing each person’s differences we enable each person to contribute their unique experiences, strengths and viewpoints. Workplace diversity is something we aim to achieve and maintain at Spektrix, and we are pursuing a workforce that reflects the diversity of the communities we serve and work in. We aim to reflect this diversity in all departments and at all levels of seniority in the business, right up to the board.
In an effort to help us reduce bias, please do not include a photo on your resume or application.
Skills Required
- At least three years of experience planning and delivering in-person events, including logistics, suppliers, attendee communications, and post-event follow-up
- Experience shaping learning or user enablement experiences, including assessing agendas, session flow, presenter readiness, and attendee experience
- Strong project or program management skills, including managing concurrent events, dependencies, and numerous contributors
- Ability to influence colleagues and managers without direct reporting authority and hold contributors accountable
- Experience selecting venues, coordinating catering and travel, managing vendors, and monitoring budgets
- Excellent written and verbal communication skills, including promotional and instructional copywriting and meeting facilitation
- Strong organizational skills, attention to detail, follow-through, problem-solving, and adaptability
- Ability to use attendance data, user feedback, and outcome measures to identify improvements and explain event effectiveness
- Strong technical aptitude and confidence using project management tools, spreadsheets, communication platforms, and web-based applications
- Sound judgment when balancing quality, cost, workload, and deadlines
- Collaborative approach, openness to feedback, and willingness to take responsibility for mistakes and resolve them
- Ability and willingness to work across time zones and travel periodically within the United States and internationally
- Experience planning in-person user events, customer conferences, or training events for a SaaS company
- Experience in the arts, culture, or live events sector
- Experience with event registration, marketing automation, or online community platforms
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Ranked #88 in The Sunday Times Hiscox Tech Track 100 as one of the fastest growing British tech companies. At Spektrix, our mission is to provide arts organisations with the best possible chance of success. We do this by combining cloud-based technology with expert support and training consultancy, helping our clients grow their audiences and increase revenue. We’re confident that Spektrix is the most forward-thinking ticketing, marketing and fundraising solution around. We know that the best software is user-friendly and intuitive, so we’ve built every bit of Spektrix with usability in mind. Everything in the system is quick to learn and easy to use, whether you’re a Box Office Manager, Marketing Assistant or Fundraising Director. Thanks to cloud-based technology the 550+ organisations we work with (and their audiences) never have to wait for the newest and most innovative features. Everything we do is about making our users’ lives easier, so everyone gets unlimited support and consultancy to get the most out of Spektrix. This ethos is reflected in our service charge – an all-inclusive fee that scales with the size of your business. No upfront costs, no long-term tie-ins and no additional charges. We have offices in London, Manchester and New York. Got a question for us? Get in touch on [email protected]
