D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.
We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.
This full-time position is available ASAP and runs until 31.12.2025, with a possible extension. The role focuses on providing day-to-day operational support for the User Access Management (UAM) onboarding process and assisting with Virtual Desktop Infrastructure (VDI) onboarding tasks. Core responsibilities include managing the UAM shared mailbox, tracking request statuses, resolving common submission issues, and coordinating with Line Managers, SPOCs, and support teams.
Responsibilites- Monitor and categorize requests in the UAM shared mailbox by priority and content
- Maintain and update request statuses using SharePoint and Excel
- Respond to standard queries using communication templates
- Identify and act on incomplete or incorrect submissions (e.g., missing ID, unsigned forms, duplicates)
- Escalate unresolved or complex cases to the UAM Lead
- Support reporting and follow-up logs
- Coordinate between requestors, SPOCs, and internal support teams
- Ensure compliance with escalation and documentation protocols
- 2+ years of relevant experience in administrative support or project coordination, preferably in IT environments
- Strong communication skills and ability to follow structured processes independently
- Familiarity with UAM lifecycle, SharePoint, Workday, and VDI onboarding processes
- Proficiency in Microsoft Outlook, SharePoint, Excel, Teams; knowledge of ServiceNow is a plus
- Ability to identify common submission errors and act accordingly
- Fluency in English
- Candidates must declare a clear criminal record issued no earlier than 3 months prior to the start date
- Broad range of activities, tasks, and projects
- Flexible working conditions
- Fishing for Friends program – our referral program
- Further development and professional advancement
- Friendly and international working environment
- Company-sponsored events
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What We Do
D-ploy is an IT Engineering and Consulting Company with a wide portfolio of services and solutions suitable for globally as well as regionally operating companies.
Our strength is in providing proven standard and individually tailored solutions helping our customers achieve their strategic and business goals.
Our core competencies are operational IT Infrastructure services and consulting in the areas of Service Management, Program and Project Management as well as Quality Management.
Company Profile
Founded in January 2003 in Kaiseraugst, Switzerland, D-ploy has been growing steadily by expanding its expertise, portfolio and geographical presence across Europe and in the US. Our main focus has always been on ensuring that IT enables the Business, supports value generation and contributes to the overall work efficiency. With the customer-centric attitude and pragmatic approach to IT, we became a trusted and preferred IT partner to many customers proving again and again, that we can do IT.
Building our expertise and establishing long-term partnerships with our customers, we understand the value of sustainable practices driven by compliance with industry standards and implementing best practices. Therefore, since 2016 D-ploy has been ISO 9001 and ISO/IEC 20000-1 and as of 2017 ISO/IEC 27001 certified.
We strive to continuously offer the most suitable and innovative service solutions to our current and future customers by staying agile, understanding the industry needs and keeping up to date on the market trends.
