User Access & Compliance Coordinator

Cambrian Homecare, LLC has been providing compassionate, flexible, and personalized in-home care services since 1996, helping seniors and individuals with developmental disabilities live independently in the comfort of their own homes.

We are seeking a compassionate, capable, and dependable Full-Time User Access & Compliance Coordinator to join our team at our corporate office in Long Beach. This position plays a crucial role in ensuring compliance with Electronic Visit Verification (EVV) regulations.

Join our team and contribute to a culture that values teamwork, adaptability, clear communication, and a strong commitment to service.

This is not a remote position.

EVV Data Monitoring & Compliance

• Review and monitor Electronic Visit Verification (EVV) data for completeness and accuracy
• Indentify missing, inconsistent, or non-compliant visit records
• Perform timely corrections in accordance with company policies and regulatory guidelines

Data Integrity & Reporting

• Conduct routine audits of user accounts to ensure data quality
• Generate reports related to user access and EVV activity
• Partner with the Payroll and Billing departments to ensure accurate visit data supports payroll processing and claims submissions
• Document processes, corrections and audit findings
• Support internal and external audits as required

User Account Management

• Create, update, and deactivate user profiles acorss various internal systems for new hires, tranfers, and terminations
• Ensure appropriate access levels are assigned based on role and department
• Maintain accuracy and consistency of employee data across systems
• Troubleshoot and resolve access issues in a timely manner
• Provide new users with system access guidance and support as needed

Qualifications:

• Associate's Degree in Healthcare Administration, Business Administration, Information Systems, or related field preferred. An equivalent combination of education and experience may be considered in lieu of degree
• Minimum 2-3 years of experience in healthcare operations, home care, home health, personal care services, or related field
• Experience with Electronic Visit Verification systems strongly preferred
• Experience with scheduling, billing, payroll, or compliance functions preferred
• Knowledge of EVV regulations and healthcare compliance requirements
• Strong technical aptitude and ability to learn software applications
• Proficiency in Microsoft Office Suite, particularly Excel
• Excellent analytical, organizational, and problem-solving skills
• Strong attention to detail and data accuracy
• Effective verbal and written communication skills
• Ability to manage mulitple priorities and meet deadlines
• Ability to train and support users with varying levels of technical proficiency

Job Requirements:

• 18+ years old
• US work authorization
• Ability to pass a background and reference check
• Valid Driver's License and relaiable transportation

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.