User Acceptance Testing Coordinator (Salesforce/Conga)

🧪 Title: User Acceptance Testing Coordinator
📍 Location: Bangalore

🌟 Job Description Summary

The primary purpose of this role is to manage the final testing phase of software development. You will act as a bridge between business users, IT teams, and stakeholders to ensure systems meet requirements before production deployment.

You will plan test schedules, facilitate user testing, manage defect tracking, and provide final sign-off—ensuring adherence to quality standards and project timelines ✅

📌 Key Responsibilities (Common Accountabilities)

🧪 Test Planning & Strategy

• Define UAT (User Acceptance Testing) strategies
• Develop test scripts and scenarios
• Ensure stability of test environments
• Collaborate with stakeholders to prepare test data
• Load testing scripts into tools for execution
• Create & maintain a central repository for UAT documentation 📂
• Standardize testing criteria and scripts with requestors

🤝 Coordination & Execution

• Schedule and manage testing sessions 📅
• Ensure timely execution of test scripts by business SMEs
• Establish clear processes and expectations for testers

🐞 Defect Management

• Define clear processes for defect logging
• Triage, log, and track reported bugs
• Collaborate with technical teams to resolve defects

📢 Communication & Reporting

• Guide participants on UAT execution and issue reporting
• Act as the central point of contact between business & IT teams
• Provide regular updates on progress, risks, and results 📊
• Facilitate communication between testers and development teams
• Manage testing calendars to ensure alignment and timelines

✅ Sign-Off & Compliance

• Review UAT requirements before prioritization
• Ensure resource availability before scheduling UAT
• Validate that all test cases are executed and documented
• Obtain final UAT approval from stakeholders
• Communicate approval for deployment readiness 🚀

🎯 Requirements

• Experience in a testing coordination or similar role
• Familiarity with Software Development Life Cycle (SDLC)
• Strong communication, organization, and time-management skills

💡 Skills & Characteristics

• 🤝 Strong team player in a dynamic environment
• 🌍 Ability to collaborate across cross-functional teams
• ⏰ Experience working with global teams across time zones
• 🔄 Continuous improvement mindset
• 🎯 Strong ownership with ability to drive tasks to closure
• ☁️ Experience managing UAT processes for cloud applications, exposure to Salesforce/Conga
• 💻 Proficiency in MS Office tools

⭐ Preferred (Nice to Have)

• Experience with Salesforce and Conga
• Familiarity with Agile methodologies
• Knowledge of CPQ (Configure, Price, Quote) processes
• Project management or coordination experience

What we can offer you 

🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. 
🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues. 
🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment. 
🌟 A hybrid working model - We want our employees to do their best work, however the hybrid model works best for them. 
🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. 
📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees. 
🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose 

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.  

Be aware of recruitment scams

Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.