Citi’s US Consumer Cards Technology Strategy team drives strategic initiatives in Technology, while architecting, quantifying, and socializing the business benefits and modernization roadmaps resulting from major technology transformation programs.
USCC Technology Strategy & Operations Lead serves as the lead strategist and technical authority caring for all pillars of the USCC Technology Strategy, leading the annual refresh of the technology strategy, and defining the long-term vision and multi-year modernization of legacy credit card applications and platforms. This leader bridges deep payments engineering architecture, quantitative business case formulation, and executive-level storytelling. The role is responsible for establishing and advancing the modernization program including key milestones and metrics, defining coexistence and transition blueprints to modern cloud-native architectures, and formulating defensible multi-year economic models (TCO, infrastructure cost optimization, P&L impacts, and developer productivity realization) that justify capital investments and ensure operational excellence.
Responsibilities:
- Lead and advance all pillars of the USCC Technology Strategy, driving strategic alignment between architectural roadmaps and commercial business objectives.
- Lead the annual refresh of the USCC Technology Strategy to reflect evolving business priorities, emerging technologies, and architectural standards.
- Formulate the long-term vision, multi-year strategic roadmap, and transition architecture to modernize legacy credit card applications and platforms to an event-driven, cloud-native target state.
- Establish, govern, and advance the modernization program, defining and managing critical delivery milestones, transition phases, and success metrics.
- Define modernization integration blueprints with upstream and downstream Citi systems (Customer Identity, Fraud, Rewards/ThankYou, Collections, Risk Engines).
- Partner with Architecture team to design coexistence and migration strategies to ensure continuous, high-performance transaction processing across high-volume card events.
- Quantify the economics of legacy platform cost reduction and infrastructure optimization versus modern cloud compute unit costs, evaluating transition dual-run run-rate costs and long-term hosting cost trajectories.
- Quantify technical non-financial benefits and engineering velocity metrics, such as deployment frequency gains, MTTR reductions, cloud elasticity savings, automated testing efficiency, and technical debt risk reduction.
- Translate intricate technical architectures and economic modeling outputs into concise, visually compelling executive presentations.
- Establish quantitative benefit-realization frameworks, value-tracking scorecards, and engineering KPIs to track post-investment ROI and operational efficiencies against approved baseline plans.
- Partner with Cards Business heads, Product Management, Operations, and Finance to ensure strategic alignment across all initiatives.
- Serve as a senior technical authority and trusted advisor on modern payments architecture across the Cards Technology organization.
- Embody Citi’s Leadership Principles: We Take Ownership, We Deliver with Pride, and We Succeed Together.
Qualifications:
Experience in credit card application and platform modernization programs required
Experience leading technology strategy development, annual strategy refreshes, and multi-pillar strategic initiatives
10+ years of management consulting, technology, and/or strategy & ops experience preferred
Proven track record establishing and advancing large-scale modernization programs, milestones, and governance metrics
Strong, concise storytelling and executive presentation skills
Quantitative & analytic fluency, including TCO and business case modeling
Uses AI to accelerate workflows and sharpen frameworks
Education:
Bachelor's degree/University degree or equivalent experience
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Job Family Group: Technology------------------------------------------------------
Job Family:Technology Management------------------------------------------------------
Time Type:Full time------------------------------------------------------
Primary Location:Irving Texas United States------------------------------------------------------
Primary Location Full Time Salary Range:$156,160.00 - $234,240.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Most Relevant Skills Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Anticipated Posting Close Date:Oct 29, 2026------------------------------------------------------
Automated Processing and AIWe use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
Illinois residents – AI Notice and Right
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Skills Required
- Experience in credit card application and platform modernization programs
- Experience leading technology strategy development, annual strategy refreshes, and multi-pillar strategic initiatives
- 10+ years of management consulting, technology, and/or strategy and operations experience
- Track record establishing and advancing large-scale modernization programs, milestones, and governance metrics
- Strong, concise storytelling and executive presentation skills
- Quantitative and analytical fluency, including total cost of ownership and business case modeling
- Ability to use AI to accelerate workflows and sharpen frameworks
- Bachelor's degree or equivalent experience
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Health coverage is presented as comprehensive, including free in-network preventive care, mental-health resources, and the Be Well Program. Materials also state new hires have access to health and insurance benefits from the outset.
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Retirement Support — The retirement plan offers a $1-for-$1 match up to 6% of eligible pay. New employees are eligible for the plan, with automatic enrollment after 90 days if they do not enroll themselves.
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Inclusive Benefits Coverage — Benefits highlight fertility treatment coverage, adoption/surrogacy reimbursement up to $30,000, and disability coverage. Coverage extends to spouses and domestic partners regardless of gender identity or sexuality, with gender-affirming care-related support noted.
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