(USA) SENIOR MANAGER, TECHNOLOGY OPERATIONS

Position Summary...

What you'll do...

Job Title: Customer Preferences, Privacy Program Operations

The Customer Data & Identity organization is enabling Walmart to better understand who the Walmart customer is. At the same time, we are ensuring streamlined processes, security, scalability, regulatory compliance and best in class customer experience. The customer is at the heart of all we do at Walmart. The Customer Data & Identity team will amplify customer centricity by deepening the company’s understanding of customers and their preferences. When we do that, we can serve them when and how they need.

The team collaborates with product, risk technology, digital citizenship, as well as multiple business teams to create a holistic and consistent digital view of our customers’ preferences and choices when it comes to sharing their personal information with Walmart. If you are passionate about creating safer digital spaces and protecting customer trust, you may be the ideal candidate for our Customer Preferences, Privacy Program Operations role on the Customer Data & Identity team.

As a Senior Manager for Customer Preferences, Privacy Program Operations, you will be responsible for implementing and operating a unified business strategy around customer data privacy and supporing the creation of trust-building experiences for our customers. This role will report directly to the Director, Business Strategy and will be located either in Sunnyvale, CA, or Bentonville, AR.

You’ll sweep us off our feet if…

• You have cross-functional experience bridging the gap between legal, IT, and business teams to align data privacy strategies with business goals.
• You have a background in regulatory/legal privacy frameworks and understand how they impact business operations and technology implementation.
• You are customer-centric in spirit and data driven in execution.
• You share a strategic vision for privacy-driven growth.
• You can develop innovative business strategies that leverage privacy to drive customer trust.
• You can build consensus through strong stakeholder management, exceptional communication and influence without authority.
• You have strong experience in leading organizational change and managing complex programs.
• You have a self-starter mindset who is well-organized and always looking to improve things.

You’ll make an impact by…

Privacy Program Definition and Planning, Technology Landscape Awareness

• Support the design and leadership of a comprehensive data privacy strategy that aligns with the organization’s overall business objectives based on demonstrated understanding of domain specific market standards, existing and upcoming systems, technologies and trends in privacy.

• Collaborate with cross-functional teams to integrate a customer focus in the product design and compliance set up of privacy.

• As part of the program’s financial management, translate program goals into tangible implications for the business with success metrics, business cases and financial business impact assessment.
• Define deliverables and schedules for managing multiple medium to high complexity projects within the privacy program as part of defining the overall program and comprehend the operational and financial factors that drive project success.

Business Operations for Customer Focused Privacy

• Develop business cases for privacy experiences that prioritize customer trust, enhancing transparency and engagement while complying with regulatory requirements.
• Drive the execution of multiple business plans and projects by identifying customer and operational needs; develop and communicate business needs and priorities.
• Get involved and provide support to technology/ domain stakeholders to solve complex issues between front end and back end, based on solid technology landscape awareness.
• Remove barriers and obstacles that impact performance of the privacy program, measure progress and adjust performance accordingly.
• Independently prepare clear, concise, logically structured and meaningful (executive) reports/material and communication.
• Support the creation of privacy-related content, including customer-facing policies, educational materials, and internal training resources, ensuring they are clear, accessible, and aligned with our guiding principles.
• Budget manage internal and external resources and monitor delivery schedules.

Stakeholder Management, Program Monitoring and Control

• Track progress of the program and develop forecasts to overcome anticipated risks, and create core team and executive program reporting including performance metrics for the program. 
• Communicate articulately and concisely in cross-functional stakeholder meetings involving multiple teams and convey complex information and address ambiguity for robust technology development.
• Build productive, collaborative relationships with stakeholders. Influence team and stakeholders to take meaningful action with sound recommendations.
• Serve as an interpreter and conduit to connect business unit with tech, product and legal domain needs with tangible solutions and results.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Qualifications 

• Bachelor's degree required/MBA strongly preferred, in computer science, management information systems, engineering management, business, information systems, project/program management, information technology, finance, management, or related area.
• 5+ years’ experience in project / program management, program operations, or related area within Business Strategy and/or data privacy.
• Compliance/Legal/Business administration/strategy background.
• Sound business judgment as well as ability to think clearly, analyze quantitatively, problem-solve, scope technical requirements, and prioritize.
• Must be able and willing to think and act strategically and tactically.
• Strong oral and written communication skills are crucial, proven ability to influence others internally and externally.
• Proven experience in developing and executing successful programs globally.
• Strong understanding of industry trends, emerging technologies, and market trends in the retail and data privacy space.

Benefits & Perks:

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

Who We Are

Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you’ll be empowered and equipped to do the best work of your life. careers.walmart.com

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $117,000.00-$234,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience inproject management, program management, program operations, or related area.Option 2: 7 years’ experience in project management, program management, program operations, or related area.2 years’ supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

680 West California Avenue, Sunnyvale, CA 94086-4834, United States of America