The Role
Leads large-scale cross-border eCommerce initiatives improving customer and seller experiences across discovery, checkout, delivery, returns, care, fraud prevention, and seller support. Partners with Product, Engineering, Analytics, Trust & Safety, and Operations to identify friction, resolve operational issues, scale capabilities across international markets, and measure improvements in conversion, trust, satisfaction, and retention.
Summary Generated by Built In
Position Summary...What you'll do...Role summary:
As the Sr. Manager, Experience, you will define and deliver best-in-class cross-border customer and seller experiences by working backwards from their needs. You will identify and address friction points across the end-to-end journey—from discovery and checkout to delivery, returns, customer care, fraud prevention, and seller enablement—to improve conversion, trust, satisfaction, and retention. Partnering across Product, Engineering, Operations, and Business teams, you will lead strategic initiatives that simplify complex experiences, improve transparency, and scale consistent cross-border capabilities. This role requires strong customer obsession, analytical thinking, and experience designing seamless eCommerce experiences across international markets.
About the team:
The Walmart US eCommerce Cross-Border team drives the development and scaling of technology and operational capabilities supporting international commerce. This team excels in program and financial management, stakeholder engagement, and aligning technology initiatives with strategic goals. Collaborating across functions, members monitor progress, mitigate risks, and enhance operational efficiency. Focused on clear communication, problem-solving, and data-driven decisions, the team advances scalable technology operations that consistently improve customer experiences and business outcomes, contributing to Walmart’s commitment to delivering value and operational excellence.
What you'll do:
What you'll bring:
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock
As the Sr. Manager, Experience, you will define and deliver best-in-class cross-border customer and seller experiences by working backwards from their needs. You will identify and address friction points across the end-to-end journey—from discovery and checkout to delivery, returns, customer care, fraud prevention, and seller enablement—to improve conversion, trust, satisfaction, and retention. Partnering across Product, Engineering, Operations, and Business teams, you will lead strategic initiatives that simplify complex experiences, improve transparency, and scale consistent cross-border capabilities. This role requires strong customer obsession, analytical thinking, and experience designing seamless eCommerce experiences across international markets.
About the team:
The Walmart US eCommerce Cross-Border team drives the development and scaling of technology and operational capabilities supporting international commerce. This team excels in program and financial management, stakeholder engagement, and aligning technology initiatives with strategic goals. Collaborating across functions, members monitor progress, mitigate risks, and enhance operational efficiency. Focused on clear communication, problem-solving, and data-driven decisions, the team advances scalable technology operations that consistently improve customer experiences and business outcomes, contributing to Walmart’s commitment to delivering value and operational excellence.
What you'll do:
- Lead planning and execution of large-scale initiatives focused on customer and seller experience, aligned with business objectives and international expansion.
- Partner with Product, Engineering, Analytics, Customer Care, Trust & Safety, and Operations to deliver scalable experience solutions.
- Own end-to-end customer and seller experience across cross-border journeys, including customer care, fraud, escalations, and seller support.
- Use data and customer insights to identify friction points, prioritize improvements, and measure experience health.
- Drive cross-functional resolution of operational issues and ensure experience capabilities are scalable, compliant, and launch-ready across new markets.
What you'll bring:
- Strong experience leading customer and seller experience initiatives in eCommerce, marketplace, or international business environments.
- Proven ability to partner with Product, Engineering, Analytics, Customer Care, Trust & Safety, and Operations to deliver complex, cross-functional technology programs.
- Deep understanding of customer behavior, seller journeys, and the operational drivers of trust, satisfaction, adoption, and retention.
- Experience leveraging customer feedback, operational metrics, and data to identify friction points, prioritize improvements, and measure business impact.
- Excellent stakeholder management, communication, and leadership skills with a track record of influencing decisions and driving scalable customer and seller experience improvements across multiple markets.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock
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Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience inproject management, program management, program operations, or related area.Option 2: 7 years’ experience in project management, program management, program operations, or related area.2 years’ supervisory experience.Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.Primary Location...1601 SE 10th St, Bentonville, AR 72716, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.Skills Required
- Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project or program management, information technology, finance, management, or a related area, plus 5 years of experience in project management, program management, program operations, or a related area
- Seven years of experience in project management, program management, program operations, or a related area
- Two years of supervisory experience
- Master's degree in a related field and four years of experience in project management, program management, program operations, or a related area
- Knowledge of WCAG 2.2 AA standards, assistive technologies, and digital accessibility best practices
Walmart Global Tech Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Walmart Global Tech and has not been reviewed or approved by Walmart Global Tech.
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Strong & Reliable Incentives — Compensation packages typically include base pay, performance bonuses, and stock awards, with access to an employee stock purchase plan. Feedback suggests annual bonus structures and stock grants are a consistent part of total compensation in many roles.
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Retirement Support — Retirement offerings include a company 401(k) match and stock purchase options that support long‑term savings. Feedback suggests these programs are a notable strength within the overall package.
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Parental & Family Support — Family benefits feature paid parental leave and adoption assistance, alongside tax‑advantaged accounts for healthcare spending. Feedback suggests these supports contribute meaningfully to perceived total rewards value.
Walmart Global Tech Insights
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The Company
What We Do
Walmart has a long history of transforming retail and using technology to deliver innovations that improve how the world shops and empower our 2.2 million associates. It began with Sam Walton and continues today with Global Tech associates working together to power Walmart and lead the next retail disruption. We’re a high-performing, primarily virtual workforce that is human-led and tech-empowered. Our world-class software engineers, data scientists and engineers, cybersecurity professionals, product managers and business service professionals work with top talent on cutting-edge technologies that create unique and innovative experiences for our associates, customers and members across Walmart, Sam’s Club and Walmart International. At Walmart Global Tech, one line of code or bold idea can make life easier for hundreds of millions of people – talk about epic impact at a global scale.
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