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The Role
Leads Marketplace Payment Operations, overseeing payment execution, seller issue resolution, escalations, KPIs, controls, SLAs, and continuous improvement. Partners with Product, Engineering, Risk, Finance, Legal, Compliance, Seller Support, and payment providers to resolve complex issues and develop scalable product, tooling, and automation solutions. Manages cross-functional initiatives, supports readiness for new markets and payment capabilities, analyzes operational trends and risks, and coaches associates.
Summary Generated by Built In
Position Summary...What you'll do...Role summary:
The Manager, Marketplace Payment Operations leads day-to-day payment operations across assigned areas, ensuring reliable execution, effective seller resolution, and strong operational performance. This role manages complex payment issues and escalations, drives process and control improvements, and partners with Product, Engineering, Risk, Finance, Legal, Compliance, Seller Support, and payment partners. The Manager uses data and operational insights to identify opportunities, influence product and automation solutions, and support scalable payment capabilities. The role also leads cross-functional initiatives, supports new market and capability readiness, and develops associates while fostering a culture of ownership, collaboration, and continuous improvement.
About the team:
The Payments Operations team leads the strategy and execution of Walmart Marketplace Payments, ensuring secure, scalable, and seamless payment experiences. Collaborating with Product, Engineering, Seller Risk, Legal, Finance, and Seller Support, the team manages financial, compliance, and reputational risks. It drives operational excellence through automation, process governance, analytics, and proactive seller support across the payments lifecycle. Emphasizing strong program management, stakeholder communications, and business operations, the team delivers impactful technology solutions aligned with organizational goals, fostering a collaborative environment focused on continuous improvement and operational success.
What you'll do:
What you'll bring:
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
Bentonville, Arkansas US-30008: The annual salary range for this position is $80,000.00 - $155,000.00
Sunnyvale, California US-11807: The annual salary range for this position is $104,000.00 - $202,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock
Option 2: 5 years’ experience in project management, program management, program operations, or related area.Preferred Qualifications...
The Manager, Marketplace Payment Operations leads day-to-day payment operations across assigned areas, ensuring reliable execution, effective seller resolution, and strong operational performance. This role manages complex payment issues and escalations, drives process and control improvements, and partners with Product, Engineering, Risk, Finance, Legal, Compliance, Seller Support, and payment partners. The Manager uses data and operational insights to identify opportunities, influence product and automation solutions, and support scalable payment capabilities. The role also leads cross-functional initiatives, supports new market and capability readiness, and develops associates while fostering a culture of ownership, collaboration, and continuous improvement.
About the team:
The Payments Operations team leads the strategy and execution of Walmart Marketplace Payments, ensuring secure, scalable, and seamless payment experiences. Collaborating with Product, Engineering, Seller Risk, Legal, Finance, and Seller Support, the team manages financial, compliance, and reputational risks. It drives operational excellence through automation, process governance, analytics, and proactive seller support across the payments lifecycle. Emphasizing strong program management, stakeholder communications, and business operations, the team delivers impactful technology solutions aligned with organizational goals, fostering a collaborative environment focused on continuous improvement and operational success.
What you'll do:
- Own Marketplace Payment Operations across assigned areas, ensuring accurate execution, timely seller resolution, and operational performance.
- Manage complex payment issues, incidents, and escalations across Product, Engineering, Risk, Finance, Legal, Compliance, Seller Support, and payment partners.
- Drive operational excellence through KPIs, SLAs, controls, SOPs, quality, and continuous improvement.
- Identify product, tooling, and automation opportunities that improve seller experience and reduce manual operations.
- Use data and insights to identify trends, risks, and improvement opportunities.
- Lead cross-functional initiatives from planning through delivery.
- Support operational readiness for new payment capabilities and markets.
- Coach associates and foster accountability, collaboration, and continuous learning.
What you'll bring:
- Experience in payments, fintech, financial operations, eCommerce/Marketplace, banking, or related operations.
- Strong operational ownership with demonstrated ability to resolve complex, ambiguous, and high-impact issues.
- Program management experience leading cross-functional initiatives, milestones, dependencies, and risks.
- Ability to translate operational challenges into scalable product, process, tooling, or automation solutions.
- Strong analytical and problem-solving skills using KPIs, trends, and root-cause analysis.
- Understanding of operational controls, SOPs, SLAs, quality, and governance.
- Strong stakeholder management, communication, and influencing skills across technical and business teams.
- Ability to manage competing priorities in a fast-paced environment.
- Experience coaching and developing associates.
- Strong seller/customer-first mindset.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
Bentonville, Arkansas US-30008: The annual salary range for this position is $80,000.00 - $155,000.00
Sunnyvale, California US-11807: The annual salary range for this position is $104,000.00 - $202,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock
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Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years’ experience in project management, program management, program operations, or related area.Option 2: 5 years’ experience in project management, program management, program operations, or related area.Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.Primary Location...1601 SE 10th St, Bentonville, AR 72716, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.Skills Required
- Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project or program management, information technology, finance, management, or a related area, plus 3 years of experience in project management, program management, program operations, or a related area
- 5 years of experience in project management, program management, program operations, or a related area
- Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project or program management, information technology, finance, management, or a related area
- Knowledge of WCAG 2.2 AA standards, assistive technologies, and digital accessibility best practices
Walmart Global Tech Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Walmart Global Tech and has not been reviewed or approved by Walmart Global Tech.
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Strong & Reliable Incentives — Compensation packages typically include base pay, performance bonuses, and stock awards, with access to an employee stock purchase plan. Feedback suggests annual bonus structures and stock grants are a consistent part of total compensation in many roles.
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Retirement Support — Retirement offerings include a company 401(k) match and stock purchase options that support long‑term savings. Feedback suggests these programs are a notable strength within the overall package.
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Parental & Family Support — Family benefits feature paid parental leave and adoption assistance, alongside tax‑advantaged accounts for healthcare spending. Feedback suggests these supports contribute meaningfully to perceived total rewards value.
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The Company
What We Do
Walmart has a long history of transforming retail and using technology to deliver innovations that improve how the world shops and empower our 2.2 million associates. It began with Sam Walton and continues today with Global Tech associates working together to power Walmart and lead the next retail disruption. We’re a high-performing, primarily virtual workforce that is human-led and tech-empowered. Our world-class software engineers, data scientists and engineers, cybersecurity professionals, product managers and business service professionals work with top talent on cutting-edge technologies that create unique and innovative experiences for our associates, customers and members across Walmart, Sam’s Club and Walmart International. At Walmart Global Tech, one line of code or bold idea can make life easier for hundreds of millions of people – talk about epic impact at a global scale.
