The Role
Leads quality improvement and operational performance initiatives supporting financial accuracy and business decisions. Evaluates processes, conducts audits, manages corrective actions, monitors metrics, and recommends improvements. Coordinates strategic projects, including schedules, budgets, risks, capacity, integration, and compliance. Builds stakeholder relationships across merchandising, finance, pricing, analytics, and technology while supporting financial hierarchy governance and associate development.
Summary Generated by Built In
Position Summary...What you'll do...Role summary:
The (USA) Manager, Business Support leads the development and execution of quality improvement initiatives to enhance operational performance and financial accuracy. This role oversees strategic project implementation, evaluates processes for continuous improvement, and manages key performance metrics to support informed business decisions. Collaborating across teams, the manager drives operational excellence while fostering strong stakeholder relationships. Additionally, this position provides leadership and development opportunities for associates, ensuring compliance with company standards and promoting a culture of accountability, integrity, and high performance aligned with Walmart’s mission and values.
About the team:
The Hierarchy team is dedicated to creating and maintaining a consistent, accurate, and scalable financial reporting hierarchy that supports effective business management. The team connects product classification with financial structures, ensuring proper item alignment and governance. Responsibilities include managing hierarchy rules, executing structure changes, supporting business restructures, and collaborating across Merchandising, Finance, Pricing, Analytics, and Technology. As the team transitions to the Omni Financial Hierarchy, efforts focus on simplification and modernization by reducing legacy processes and leveraging AI and automation to enhance accuracy, speed, and self-service capabilities.
What you'll do:
What you'll bring:
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $60,000.00 - $110,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock
The (USA) Manager, Business Support leads the development and execution of quality improvement initiatives to enhance operational performance and financial accuracy. This role oversees strategic project implementation, evaluates processes for continuous improvement, and manages key performance metrics to support informed business decisions. Collaborating across teams, the manager drives operational excellence while fostering strong stakeholder relationships. Additionally, this position provides leadership and development opportunities for associates, ensuring compliance with company standards and promoting a culture of accountability, integrity, and high performance aligned with Walmart’s mission and values.
About the team:
The Hierarchy team is dedicated to creating and maintaining a consistent, accurate, and scalable financial reporting hierarchy that supports effective business management. The team connects product classification with financial structures, ensuring proper item alignment and governance. Responsibilities include managing hierarchy rules, executing structure changes, supporting business restructures, and collaborating across Merchandising, Finance, Pricing, Analytics, and Technology. As the team transitions to the Omni Financial Hierarchy, efforts focus on simplification and modernization by reducing legacy processes and leveraging AI and automation to enhance accuracy, speed, and self-service capabilities.
What you'll do:
- Develop and implement quality improvement processes to enhance operational performance and financial accuracy.
- Evaluate business operations, conduct audits, and ensure corrective actions address quality issues effectively.
- Collaborate with teams to assess strategic initiatives, determine capacity needs, and oversee integration plans.
- Monitor and report key performance metrics, identify trends, and recommend improvements to support business decisions.
- Manage projects by coordinating schedules, budgets, risks, and compliance with regulations.
- Build and maintain relationships with stakeholders to support business goals and continuous improvement.
What you'll bring:
- Proven experience in managing quality improvement processes and driving operational performance enhancements.
- Strong project management skills with the ability to lead strategic initiatives and manage schedules, budgets, and risks.
- Expertise in analyzing business metrics, identifying trends, and recommending actionable improvements.
- Effective communication skills to collaborate with stakeholders and convey best practices and corrective actions.
- Proficiency in Profit and Loss management and applying continuous improvement methodologies to optimize results.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $60,000.00 - $110,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock
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Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor’s degree in Business, Logistics, Computer Science, or related field and 2 years’ experience in operations, retail, project management, or related area OR 4 years’ experience in operations, retail, project management, or related area.Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
WalmartMasters: Business AdministrationProject Management - Project Management Professional - CertificationPrimary Location...601 Respect Dr, Bentonville, AR 72716, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.Skills Required
- Bachelor's degree in Business, Logistics, Computer Science, or a related field and 2 years of experience in operations, retail, project management, or a related area
- 4 years of experience in operations, retail, project management, or a related area, as an alternative to the bachelor's degree requirement
- Master of Business Administration
- Project Management Professional certification
Walmart Global Tech Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Walmart Global Tech and has not been reviewed or approved by Walmart Global Tech.
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Strong & Reliable Incentives — Compensation packages typically include base pay, performance bonuses, and stock awards, with access to an employee stock purchase plan. Feedback suggests annual bonus structures and stock grants are a consistent part of total compensation in many roles.
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Retirement Support — Retirement offerings include a company 401(k) match and stock purchase options that support long‑term savings. Feedback suggests these programs are a notable strength within the overall package.
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Parental & Family Support — Family benefits feature paid parental leave and adoption assistance, alongside tax‑advantaged accounts for healthcare spending. Feedback suggests these supports contribute meaningfully to perceived total rewards value.
Walmart Global Tech Insights
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The Company
What We Do
Walmart has a long history of transforming retail and using technology to deliver innovations that improve how the world shops and empower our 2.2 million associates. It began with Sam Walton and continues today with Global Tech associates working together to power Walmart and lead the next retail disruption. We’re a high-performing, primarily virtual workforce that is human-led and tech-empowered. Our world-class software engineers, data scientists and engineers, cybersecurity professionals, product managers and business service professionals work with top talent on cutting-edge technologies that create unique and innovative experiences for our associates, customers and members across Walmart, Sam’s Club and Walmart International. At Walmart Global Tech, one line of code or bold idea can make life easier for hundreds of millions of people – talk about epic impact at a global scale.
