USA Help Desk Level II

Corterra Solutions is seeking an exceptional Helpdesk Level II professional to join our team and deliver outstanding support to our valued clients. In this role, you will focus on providing prompt resolutions to client questions and computer-related issues, whether in person, over the phone, or electronically. Working closely with our Infrastructure team, you will contribute to projects aimed at enhancing functionality and fortifying security. Building lasting relationships with our customers will be a key part of your responsibilities, as you earn their trust through your problem-solving skills, responsiveness, and professionalism.

This role will be 100% onsite at a client location. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Create, unlock, reset, and disable user accounts for smooth access management.
• Oversee day-to-day computer system performance to ensure optimal functionality.
• Provide expert support and guidance to users, resolving software or hardware-related issues.
• Set up equipment for employee use, ensuring proper installation of cables, operating systems, and software.
• Install, configure, test, maintain, monitor, and troubleshoot end user workstation software and networking products.
• Address equipment vulnerabilities to enhance security.
• Evaluate and apply advanced security settings to endpoints.
• Maintain meticulous records of daily data communication transactions, documenting problem-solving actions and installations.
• Collaborate with vendors or technicians to service major hardware or software issues.
• Develop comprehensive training materials and procedures to educate users on hardware and software usage.
• Efficiently manage and maintain an accurate inventory of PCs and other hardware assets.
• Provide exceptional support and troubleshooting for LAN, wireless, and VPN issues.
  

DESIRED SKILLS AND EXPERIENCE:

• Experience in Microsoft Azure Active Directory, Office 365, Exchange Online, and Microsoft Intune administration.
• Proficiency in managing incoming tickets, evaluating urgency and priority.
• Installation and configuration expertise in Microsoft operating systems (Windows 8, 10, 11, and Windows Server 2012, 2016, 2019, 2022).
• Ability to support and troubleshoot third-party applications.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent written and verbal communication skills.
• Customer-service oriented with a proactive problem-solving attitude.
• Effective prioritization and organization skills.
• Adaptability to adjust plans and projects based on business needs.
• Minimum of 2 years' experience in a Helpdesk role.
  

Why Join Endeavor4?

At Endeavor Solutions, our culture is built on four core values—Knowledge, Integrity, Trust, and Accountability. These principles guide how we work with clients and each other every day. Joining Endeavor means being part of a team that:

• Strives for excellence and continuous improvement in everything we do
• Builds authentic partnerships through transparency and collaboration
• Empowers employees to take ownership and deliver measurable results
• Invests in your growth through learning, certification, and career development opportunities
  

About Us

Endeavor4 Solutions is a leading Microsoft Partner for ERP, CRM, and AI Cloud Business Applications, serving SMB, mid-market, and corporate clients with advisory services, implementation & training, and ongoing support for Microsoft Business Applications. Our key focus areas include Microsoft Dynamics 365, Power Platform, Business Central, and Dynamics GP, supporting clients across Canada and the United States.

With offices coast-to-coast in both countries, Endeavor4 Solutions works with over 1,100 active clients spanning all major North American time zones. Founded in 1989, Endeavor operates several key brands, including Endeavor Solutions, GP Support North, PurelyCRM, Express Info, and Corterra Solutions.

Salary & Benefits

• The total compensation for this role is $50,000 to $55,000, depending on years of comparable experience, skill set, and the unique value you bring.
  
• Must be legally entitled to work in the United States.

• This role is eligible for a competitive benefits package, which includes medical, dental, and vision insurance; paid vacation, sick time, and paid holidays; a 401(k) retirement savings plan; performance‑based bonus opportunities; maternity and paternity leave; short‑ and long‑term disability coverage; and access to a fitness center for employees based near the Lisle office.

Physical and Other Requirements

Lifting, carrying, pushing, pulling, or otherwise moving objects, weighing up to 10 pounds occasionally and/or a negligible amount of weight frequently. Involves sitting most of the time but may involve walking or standing for brief periods of time. Use of computer.

Disclaimer

The preceding job description has been designed to indicate the general nature and essential job functions of this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Employees will be expected to perform other job functions and duties as may be needed and/or required.

Equal Opportunity Employer

Endeavor4 will provide equal opportunity to all employees and applicants for employment regardless of race, color, religion, age, sex, pregnancy, national origin, ancestry, disability (mental or physical), genetic information, military status, marital status, order of protection status, gender identity, or sexual orientation all in accordance with applicable law.  Such action shall include, but is not limited to: initial consideration for employment; job placement and assignment of responsibilities; performance evaluation; promotion and advancement; compensation and fringe benefits; training and professional development opportunities; formulation and application of human resource policies and rules; facility and service accessibility; and discipline and termination.

Endeavor4 is an equal employment opportunity employer and will not discriminate against any employee or applicant for employment in a manner that violates applicable state and local laws governing nondiscrimination in employment in every location in which the Company has employees.