US Telecom Support Services Rep I

This position is responsible for assisting in the support and maintenance of telephony systems to provide a stable, dependable, and efficient telephony environment. Act as a first level technical support for end users’ software and hardware problems.  Receive telephone calls/emails from users experiencing difficulties or inquiring how to use specific telephony systems. Escalate unresolved issues to an appropriate team via Service Now.   Log all incidents

KEY RESPONSIBILITIES:

• Assist in the implementation of the Company’s telephony communications system.
• Participate in the development and deployment of Company standards on all telephony related equipment.
• Assist in the support and maintenance for all new telephony hardware and software.
• Receive phone calls and emails from end users who are experiencing telephony technical difficulties.
• Ticket all communications within our Enterprise Service Desk System.
• Provide level 1 troubleshooting and route all issues that cannot be resolved to members of the Team.
• Assist with the deployment of new programs

SPECIFIC KNOWLEDGE & SKILLS: 

• Knowledge of PC hardware
• Microsoft Office
• Ability to adapt to new applications and technology quickly

GENERAL SKILLS & COMPETENCIES: 

• Strong time management skills and the ability to prioritize work and meet deadlines
• Very good attention to detail and accuracy
• Customer service oriented and the ability to work with complex issues
• Ability to plan and arrange activities
• Very good interpersonal communication skills
• Very good written and verbal communication skills
• Ability to maintain confidential and highly sensitive information
• Ability to work in a team environment
• Ability to multi-task
• Ability to manage conflict
• Capacity to work effectively under pressure
• Establish productive working relationships at multiple levels within the organization

MINIMUM WORK EXPERIENCE: 

Typically 3 or more years of related experience.

PREFERRED EDUCATION: 

Typically High School education, vocational training and/or on-the-job training. Bachelor’s degree preferred.

TRAVEL / PHYSICAL DEMANDS:

Travel typically less than 10%. Office environment. No special physical demands required.

The posted range for this position is $37,087 - $57,948 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including education, prior experience, training, current skills, certifications, location/labor market, internal equity, etc.

For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. 

For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers