This is a remote position.
We are looking for a confident and detail-oriented USA Front Tele-caller to handle outbound and inbound calls with US-based clients. This is a night shift role requiring excellent English communication skills and the ability to manage both calling and administrative responsibilities efficiently.
Key Responsibilities
Calling Responsibilities:
- Make outbound calls to US-based leads and clients.
- Handle inbound inquiries professionally and confidently.
- Follow provided scripts while maintaining a natural conversation flow.
- Schedule appointments and confirm meetings.
- Update call outcomes accurately in CRM.
- Maintain daily call targets and performance metrics.
Administrative Responsibilities:
- Maintain and update CRM data.
- Prepare and manage daily and weekly reports.
- Track leads and follow-ups systematically.
- Coordinate internally with operations and team leads.
- Maintain documentation and ensure accurate data entry.
- Assist in basic email communication with clients when required.
Requirements
- Excellent spoken and written English (mandatory).
- Comfortable working night shifts.
- Prior experience in tele-calling or customer support preferred.
- Basic knowledge of CRM tools and MS Office/Google Workspace.
- Strong attention to detail and time management skills.
- Stable internet connection and laptop (for remote role).
Preferred Skills:
- Experience handling US clients.
- Ability to handle objections confidently.
- Good multitasking skills.
- Professional and positive attitude.
Benefits
Skills Required
- Excellent spoken and written English
- Comfortable working night shifts
- Stable internet connection and laptop (for remote role)
- Basic knowledge of CRM tools
- Basic knowledge of MS Office/Google Workspace
- Strong attention to detail and time management skills
- Prior experience in tele-calling or customer support
- Experience handling US clients
- Ability to handle objections confidently
- Good multitasking skills
- Professional and positive attitude
What We Do
IBS For You, also known as Infinity Business Services, is a managed remote team provider that has been transforming how business leaders work for over 17 years. Founded with the belief that leaders shouldn't get bogged down by administrative tasks, the company specializes in building, training, and managing remote teams for admin, marketing, accounting, and tech support, helping US businesses scale with confidence.
