The Role
Design and implement database-driven, AI-enabled workflows using Microsoft Azure to automate data transformation, validation, and configuration. Integrate LLM services and RAG patterns, ensure production readiness with logging, monitoring, CI/CD, and data contracts, and collaborate with solution architects and cross-functional teams to scale repeatable automation across a healthcare SaaS platform.
Summary Generated by Built In
Team Summary:
Technical Services is evolving from delivering projects to building intelligent systems. Our team provides solutions that streamline internal processes, improve customer implementations, and deliver scalable, autonomous services across our healthcare platform.
We work closely with Engineers, solution architects, and product teams to bring LLM-driven agents and intelligent workflows into production across a dynamic healthcare SaaS environment.
Reporting into the Sr Manager, Technical Services
Job Summary:
We are looking for a Solutions Engineer to design and implement database-driven, AI-enabled workflows that reduce manual implementation effort, accelerate customer onboarding, and improve data accuracy and reliability across our healthcare SaaS platform. This role focuses on enabling scalable, repeatable delivery models through structured automation.
You will translate architectural concepts into production-ready systems that automate operational work using the Microsoft Azure ecosystem. This is a hands-on engineering role centered on building durable automation solutions, not experiments.
Key Responsibilities:
•Build Intelligent Operational Workflows:
Design and implement database-driven operational workflows that automate data transformation, validation, and configuration processes. Integrate LLM or AI services into structured workflows where appropriate, enabling autonomous processes that can be triggered, executed, logged, and monitored reliably. The objective is to reduce manual intervention across implementation and support operations while improving efficiency and consistency.
•Translate Architecture into Production Systems:
Partner with solution architects to convert technical designs into scalable, maintainable implementations. Establish structured data contracts and schemas to ensure clarity and consistency across systems. Implement appropriate guardrails, logging, monitoring, and observability practices to support operational stability. Ensure workflows meet security, compliance, and production-readiness standards prior to deployment.
•Scale Through Cloud-Native Engineering:
Leverage Microsoft Azure services (Functions, App Services, Logic Apps, Azure AI) to design solutions that are modular, version-controlled, and CI/CD enabled for continuous improvement.
•Embed AI Into Real Workflows:
Integrate LLMs into structured database workflows and support retrieval-based (RAG) patterns. Implement evaluation and monitoring loops to ensure intelligent services improve execution quality without adding noise.
Your Key Strengths:
•2–5+ years of production experience in SQL, C#, Python, or JavaScript
•Strong relational database design, scripting, and query optimization skills.
•Experience integrating AI or LLM services, with exposure to frameworks like Semantic Kernel, Copilot Studio, or AI Foundry.
•Demonstrated ability to build scalable, repeatable solutions and move from concept to production in ambiguous environments.
•Strong problem-solving skills in ambiguous environments with the ability to work seamlessly across product, integration, and delivery teams.
•Strong Cross functional work experience with Engineering, Implementations, or Security teams.
•Experience building and deploying applications in the Microsoft Azure ecosystem.
•Familiarity with CI/CD pipelines and structured Git workflows.
Nice to Haves:
•Experience in healthcare SaaS environments
•Familiarity with HL7, FHIR, or healthcare data standards
•Understanding of retrieval-based workflows or vector databases.
•Exposure to Ai Agent Orchestration or Multi-Agent workflows
#Remote
#Tech C P2
#MG-LI1
Top Skills
Ai Foundry
Azure Ai
Azure App Service
Azure Functions
Azure Logic Apps
C#
Ci/Cd
Copilot Studio
Git
JavaScript
Llm
Azure
Python
Rag
Semantic Kernel
SQL
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The Company
What We Do
PointClickCare is the market leader driving the transformation of healthcare vulnerable and complex populations through a broad, connected care network powered by deep insights with a commitment to value, outcomes and innovation. We connect post-acute and acute care settings, people and systems like no other company. Our steadfast commitment to our culture and to providing growth opportunities to our employees is evidenced by recent recognition of PointClickCare as one of Canada’s best-managed companies and most admired corporate cultures.
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