US Risk, Control and Governance Manager

Location: Jersey City, NJ – Canton, MA – New York City, NY – Toronto, CA (Hybrid)

In this position, you’ll be based in one of the above noted CPU offices for a minimum of three days a week, with the flexibility to work from home for some of your working week. 

In Toronto, your working hours will be 37.5 hours a week, Monday to Friday with flexible hours typically from 8:30am to 5:00pm. This is a replacement position for our team.

We give you a world of potential

Computershare has an exciting opportunity for a permanent full-time US Risk, Control and Governance Manager to join our Issuer Services and Global Core Operations (GCO) teams.  GCO provides service delivery to clients and their accountholders worldwide for functions that support all of Computershare’s global lines of business.  Service delivery functions include client event management, customer support, recordkeeping, asset custody, dealing and transaction processing.  Services will be delivered across our global footprint and supported by underlying technology that enables optimization of execution.

A role you will love  

The US Risk, Control and Governance Manager role must deliver active risk and control management within established guidelines. This role is also expected to provide direction and support to the Issuer Services and GCO operations teams in US, and work collaboratively across teams striving to meet governance objectives.

The US Risk, Control and Governance Manager will work closely with Issuer Services and Operations department leaders and relevant internal stakeholders to ensure all department activity is actioned and reviewed in order to meet strict deadlines and GCO and Computershare standards. 

The role holder will be involved in various aspects of the department decision making process including: new product development, new clients, and new or changes to existing processes. 

Other Key Responsibilities Include:

• Provide review and challenge to department tactical and strategic changes ensuring risks are clearly identified and appropriate controls are adopted.
• Central point of contact for Risk, Control and Governance related activities, representing business departments as required.
• Event Management - Serve as the central point of escalation for any Operational, fraud, and privacy events.
• Oversight and Monitoring of local laws, rules, and regulations  - Understand and build inventory of local regulations impacting the operations teams and build any monitoring and oversight activities.
• Risk Stakeholder Meetings – Produce material and run Senior level meeting reviewing key risk, operational metrics and issues impacting the business.
• Audit/Findings Management – For all Audits impacting the Issuer business in US/CAN working alongside both teams and Internal audit. Being part of all discussions on processes and potential findings. Helping resolve discussion of findings and ratings. For any findings logged due to Audit, Compliance or Self ID performing a review of remediation plans before they are submitted. Tracking completion dates of all findings.
• Change/project Risk – Ensure compliance of material change and project risk standard. Ensure any process changes and risk and control profile are understood related to any material change. Ensure high risk project risk items are escalated. Providing risk oversight of Digitization Program.
• Target Assessments – Performing deep dive reviews of key business processes to assess risk and control and standardization opportunities with global processes.
• Metrics – Work with Local management team to define and monitor key KPI and KRI. Collate metrics for Board reporting.
• Stakeholder Engagement - Provide periodic updates to key business stakeholders  on progress of risk and control activities.
• Vendor/Third Party Management – Ensure there is sufficient oversight over the performance of third party vendors and outsource providers utilized by business. Review metrics/SLA commitments as well as any errors and ensure there is visibility with global management.
• Global Initiatives – Help execute on global initiatives designed to strengthen and improve the risk and control environment.

What will you bring to the role

Minimum of 5 years of experience in risk management, audit, control, compliance, governance and regulations.

Business analysis experience.

Experience in first line of defense functions.

Advanced skills in communicating complex concepts and gaining consensus, at times without direct authority. 

Experience in operational processing, process design, risk management, or control testing and implementation. 

Experience with process designing and presenting to senior management.

Strong leadership skills and experience in managing direct reports as wells as providing guidance and direction, with strong communication skills.

Preference will be given to candidates with a Bachelor's degree in a related field.

Rewards designed for you 

Paid parental leave, flexible working and a caring and inclusive culture.

Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental and vision.

Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.

Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook.

Compensation. The typical base pay range for this role is $110k - $130k/yr. This base pay range is specific to New York City, Jersey City and Canton and may not be applicable to other locations.

The typical base pay range for this role is $95k - $115/yr. This base pay range is specific to Toronto and may not be applicable to other locations.