This role is responsible for executing day-to-day system updates, supports the implementation, maintenance, and ongoing improvement of systems and processes that help revenue teams operate efficiently. Working closely with cross-functional partners (sales, revenue operations, marketing, and customer success), the associate will help manage technology platforms, workflows, and data integrations to ensure alignment across business needs.
This role will also assist in pulling together training materials and coordinating enablement sessions to help drive adoption of tools and processes across teams.
By streamlining processes and leveraging automation, the role will help track system and process adoption, surface insights on what’s working well or where there are gaps and supports adjustments to improve outcomes over time.
Key Responsibilities:
- Partner on Strategic Initiatives & Process Innovation: Collaborate with the Strategy & Continuous Improvement team to evaluate vetted requests and translate them into scalable solutions that enhance revenue performance. Identify opportunities to streamline workflows and improve cross-functional alignment across Sales, CS, and RevOps.
- Drive Best Practices Across Systems & Processes: Champion industry best practices for forecasting, pipeline management, customer health, and project delivery using tools like Salesforce, Gainsight, Kantata, Gong, and Power BI. Ensure processes are optimized for efficiency, data integrity, and actionable insights rather than just system configuration.
- Lead Solution Enablement: Design holistic enablement plans that integrate technology, process, and people—focusing on usability and adoption. Develop frameworks, playbooks, and governance models that standardize how revenue teams leverage systems for maximum impact.
- Enable Change Management & Continuous Improvement: Partner with stakeholders to implement new processes and tools, ensuring smooth adoption through training, communication, and feedback loops.
Minimum Requirements:
- Basic understanding of business workflows and an interest in identifying inefficiencies and supporting process improvements.
- Basic proficiency in interpreting data and creating actionable insights.
- Working knowledge of Salesforce (or similar CRM) and familiarity with at least one other revenue tool (e.g., Gainsight, Gong, Kantata, or Power BI)
- Strong ability to partner with cross-functional teams and translate business needs into practical solutions.
- Experience driving adoption of new processes and systems through training, communication, and feedback loops.
Preferred Requirements:
- Ability to connect system/process improvements to revenue growth and organizational goals.
- Comfort with data flows, integrations, and system architecture concepts (not coding-heavy but understanding how systems interact).
- Experience supporting enablement efforts, such as helping create training materials or coordinating enablement sessions.
Skills Required
- Ability to analyze workflows and identify inefficiencies
- Basic proficiency in interpreting data and creating actionable insights
- Working knowledge of Salesforce
- Strong ability to partner with cross-functional teams
- Experience driving adoption of new processes and systems
PointClickCare Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PointClickCare and has not been reviewed or approved by PointClickCare.
-
Leave & Time Off Breadth — Flexible PTO and remote/hybrid options are emphasized, which can meaningfully boost total rewards even when base pay is mid‑market. Time‑off flexibility is repeatedly positioned as part of the standard package.
-
Parental & Family Support — Parental and caregiver leave, plus fertility and adoption support, are highlighted as core offerings. These family‑centric benefits signal depth beyond basic coverage.
-
Retirement Support — Day‑one eligibility and employer retirement‑plan matching are consistently referenced. This strengthens the long‑term financial component of total rewards.
PointClickCare Insights
What We Do
PointClickCare is the market leader driving the transformation of healthcare vulnerable and complex populations through a broad, connected care network powered by deep insights with a commitment to value, outcomes and innovation. We connect post-acute and acute care settings, people and systems like no other company. Our steadfast commitment to our culture and to providing growth opportunities to our employees is evidenced by recent recognition of PointClickCare as one of Canada’s best-managed companies and most admired corporate cultures.
.png)
