US - Resource Navigator

Company Overview

Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status. Please click here to learn more about our locations.

Job Description

The Resource Navigator is an administrative position that assists patients and families with navigating and accessing external resources, support systems, and information by telephone or in person.  The Navigator is responsible for providing clerical support, assisting the team with problem-solving and facilitating inpatient and outpatient care.  This position proactively addresses potential or actual transportation and lodging needs as identified by the interdisciplinary team.  The Resource Navigator identifies the need and coordinates the assistance of a bilingual interpreter, and assists international patients by facilitating Visas, airline letters and supporting documentation.

Key Responsibilities:

• Works to support the Care Management team, by assisting patients and families with transportation and lodging needs, navigating and accessing internal and external resources, support and information.

• Supports Onsite 

• Works with the team to ensure documentation of assessments, interventions, plans and education in the patient's Electronic Medical Record

• Participates as part of a multidisciplinary team to plan future episodes of care for patients

• Identifies need for and coordinates assistance of outside interpreters

• Assists the Care Management team, family and patients to optimize utilization of insurance benefits

• Supports the coordination of durable medical equipment

• Coordinates the needs of international patients visits/treatment by facilitating Visas, airline letters, and supporting documentation

Required Qualifications:

• High School diploma 

• Bilingual English/Spanish

Preferred Qualifications:

• Experience in a customer support or administrative role 

• Medical Terminology experience