With a strategy centered on people and sustainability, Braskem is engaged in contributing to the value chain to strengthen the Circular Economy. Braskem’s 9,000 team members dedicate themselves every day to improving people's lives through sustainable solutions in chemicals and plastics. With its corporate DNA rooted in innovation, Braskem offers a comprehensive portfolio of plastic resins and chemical products for diverse industries, such as food packaging, construction, manufacturing, automotive, agribusiness, health and hygiene, and more. With 40 industrial units in Brazil, the United States, Mexico, and Germany, Braskem exports its products to clients in over 70 countries.
Braskem America is an indirect wholly owned subsidiary of Braskem S.A. headquartered in Philadelphia. The company is the leading producer of polypropylene in the United States, with six production plants located in Texas, Pennsylvania, and West Virginia, an Innovation and Technology Center in Pittsburgh, and a New Renewable Innovation Center in Boston focused on leveraging groundbreaking developments in biotechnology and advanced materials. For more information, visit www.braskem.com/usa.
Department: Global Quality
Location: Pasadena, TX
Travel Involved: 20%
Job Type: On-Site
Description:
The US Quality Engineer is responsible for coordinating the entire client complaint process (Import, Local, and Logistics) and for coordinating client requests for information through questionnaires and Supplier Quality Manuals or other documents applicable to the region or business line.
Key Responsibilities Include:
- Client complaints management process from receipt to conclusion for all complaint types (including warehouse/logistics, product quality, commercial, etc.) and measuring the performance of the complaints process to verify effectiveness (e.g., determine the time taken to complete critical steps in the complaint process).
- Client complaints management process for global complaints resulting from imported products impacting local clients and exported products manufactured in the local region impacting clients in other regions.
- Function as the client complaints coordinator for regional and global complaints. This includes compiling investigation information and drafting client statements and responses to address complaints based on the investigation process.
- Drive and coordinate investigations on customer complaints to determine root cause. Take the lead on the investigations for high-impact/high-cost complaints to allow the plant to focus on production
- Collaborate with research, application, and process technology engineers to investigate and propose solutions to internal quality issues and external customer quality issues
- Track the cost of non-quality in the client complaints process
- Organize and facilitate the client audits in the plants
- Ensure corrective action plan management working in conjunction with regional Quality Assurance resulting from client complaints following nonconformances resulting from customer audits
- Facilitate information gathering in response to client requests, including questionnaires and supplier quality manuals/quality agreements
- Maintain and improve client-focused Intelius processes relevant to this position
- Provide input for the improvement of Intelius and participate in projects as assigned by regional coordinators
- Identify and lead Quality Improvement opportunities and projects
- Drive and coordinate special client requirements, being the focal point between the request and the owners of the information to issue an organizational response through an official letter and/or evidence from Braskem to respond to the client's requests.
- Propose and execute NAM projects aligned with Global Quality to achieve the objectives proposed by the IP&S Management
Requirements:
- Minimum of a Bachelor of Science in Engineering with at least 10 years of work experience
- Trained as an ISO 9001:2015 Internal Auditor
- Knowledge of polypropylene – understanding of additives, product characteristics etc.
- Knowledge of product testing
- Six Sigma/Lean Project implementation experience
- Sound mathematical/statistical and technical skills
- Good Investigation (root cause analysis) and problem-solving skills with excellent attention to detail
- Ability to think logically and methodically
- Good interpersonal and organizational skills
- Excellent verbal and written communication skills
- Decision making ability coupled with the ability to work independently and proactively
What we offer
At Braskem, we offer more than just a competitive pay package. Our total rewards package includes a wide range of benefits you need for every stage of your life. Our benefits include:
- Medical, Dental, and Vision Benefits
- Retirement Benefits
- Maternity and Paternity Leave
- Life Insurance
- Short- and Long-Term Disability Insurance
- Teladoc
- A wide range of voluntary benefits like Pet Insurance, Legal and ID Theft Insurance
- Flexible work schedules like 9/80 schedules for eligible team members
Depending on qualifications, the successful candidate may be offered a position at a more appropriate level and/or ladder.
Candidates must be currently eligible to work in the United States without the need for any type of sponsorship now or in the future. Braskem is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees according to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact the Talent Acquisition team.
What We Do
Braskem America is an indirect wholly owned subsidiary of Braskem S.A. headquartered in Philadelphia. The company is the leading producer of polypropylene in the United States, with six production plants located in Texas, Pennsylvania and West Virginia, an Innovation and Technology Center in Pittsburgh, and an R&D operation in Boston focused on leveraging groundbreaking developments in biotechnology and advanced materials.
