US Payroll Specialist

We are seeking a permanent full-time position as Specialist who will work closely with the company’s Service Delivery Leadership group, Customer Relationship Directors and Payroll Administration, supporting customers for Level 1 and Level 2 payroll-related activities. You’ll work with our payroll tax and benefit administration groups, processing data requests from our ASO clients. This is an excellent opportunity for an ambitious, high-energy individual to be on the front line, connecting with customers and driving high customer satisfaction.
This is an exciting and unique opportunity for a strong customer service aptitude professional to join a highly entrepreneurial, collaborative organization that is looking to become a leader in the Human Capital Management (HCM) space. The ideal candidate will have garnishment administration experience with HCM or HRIS systems, with great exposure to time and attendance solutions and hardware.

Responsibilities:

• Diagnose payroll-related cases that cannot be resolved by Level 1 support. Interact with customers to understand issues in accordance with EPAY’s HCM platform and resolve the cases in a timely fashion, driving high customer satisfaction.
• Uploading and auditing timekeeping records for compliance with established standards, maintaining time and attendance records, entering new hires into the payroll system, posting changes in pay and tax status, and other miscellaneous charges related to client payroll. 
• Computing wage and overtime payments, calculating and recording payroll deductions, processing requests for paycheck advances, and processing terminations.
• Balancing and controlling earnings and deduction totals, calculating and preparing general ledger entries, inspecting automated system output such as registers and standard reports, determining and correcting out-of-balance conditions
• Adjusting customers’ system setup according to new customer requirements or plan changes.
• Adhere to the SOPs and set protocols driving the department’s matrices and maintain the contractual service level agreements for EPAY customers.
• Ensure excellent incident management skills while documenting all customers’ transactions in our CRM application (Salesforce).
• Identify and analyze specific payroll trends for our customers and suggests best practices from a compliance standpoint.
• Understand customers’ training requirements and work with EPAY’s implementation team and a group of certified trainers.

Qualifications: 

• A self-motivated individual with BCA will be preferred from an accredited four-year institution.
• Excellent written and verbal communication skills with a technical background.
• 2-5 years of experience in US Payroll including time and attendance
• Important level of integrity, a strong sense of confidentiality, and customer service mentality.
• Should have prior experience handling US, Canada, and UK-based customers.
• Ability to work under pressure and rotational shifts.

Desired Qualifications:

• Outstanding problem solving and analytical skills 
• Working in ASO/Human Resources outsourcing experience a plus