The Role
Process and review semi-monthly and bi-weekly full-cycle payroll for US employees using Dayforce; audit timecards, administer deductions and 401K/HSA files, support audits, handle garnishments and employment verifications, resolve payroll inquiries, and maintain payroll documentation and process improvements.
Summary Generated by Built In
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Position Summary:
Reporting to the Manager, Payroll, the Payroll Specialist is a critical position within the organization, serving a workforce of over 1,100 employees in the US. This position is responsible for processing and reviewing semi-monthly and bi-weekly payroll and for ensuring compliance with company and legislative requirements.
The Payroll Specialist provides subject matter expertise regarding all payroll processes and procedures. This position focuses on the administration of payroll processes, and procedures, as well as assisting other departments. The position serves as a point of contact for employee questions and concerns with respect to payroll issues. The position requires that the employee possess full cycle payroll experience with Dayforce (Ceridian) and can multitask and work independently. Integrity, strong attention to detail, and time management are crucial for this role.
Key Responsibilities:
- Prepare and process full cycle payroll and all related activities in accordance with company and regulatory requirements.
- Process irregular payments including annual bonus, various leave top-ups, salary continuance, commissions, bonuses, termination payments, and timesheet entries for overtime and on-call.
- Audit employee timecards for accuracy and completeness in the time and attendance module.
- Responsible for garnishments and employment verification requests as required.
- Administer and reconcile employees’ benefits deductions and employer contributions in Dayforce.
- Prepare and upload 401K and HSA contributions files. Record the journal entries.
- Communicate payroll schedules and deadlines amongst departments for necessary payroll input.
- Assist with the preparation of W-2s and annual reconciliations.
- Support internal and external audits, including government and third-party external payroll audit requirements.
- Maintain and update payroll documentation for all workflow and system procedures necessary to support the US payroll processes.
- Resolve employee questions and problems regarding payroll by researching policies and procedures, and by providing answers and resolutions to any problems or concerns that arise by responding within a timely manner.
- Provide feedback and suggestions on process improvements and procedures to enhance efficiency and continuous improvement.
Required Experience:
- Minimum of 3 years of related experience in administering full cycle payroll.
- Minimum of 1-year recent Dayforce (Ceridian) experience.
- Understanding of payroll practices and US legislation.
- Intermediate Excel skills.
- Highly organized and detail-oriented with the ability to set priorities and meet tight deadlines.
- Service-oriented with strong communication skills, both verbally and written.
- Ability to work well independently, as well as in a team.
- Must be able to handle confidential information in an ethical and professional manner.
- Post-secondary education or equivalent business experience.
- Payroll Professional designation.
#LI-TW1
#LI-hybrid
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected]
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
Skills Required
- Minimum of 3 years of related experience in administering full cycle payroll
- Minimum of 1-year recent Dayforce (Ceridian) experience
- Understanding of payroll practices and US legislation
- Intermediate Excel skills
- Highly organized and detail-oriented with ability to set priorities and meet tight deadlines
- Service-oriented with strong verbal and written communication skills
- Ability to work well independently and in a team
- Ability to handle confidential information ethically and professionally
- Post-secondary education or equivalent business experience
- Payroll Professional designation
PointClickCare Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PointClickCare and has not been reviewed or approved by PointClickCare.
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Healthcare Strength — Health and dental coverage appear robust, with wellness and assistance programs reinforcing core medical benefits. Coverage quality stands out relative to other benefit elements.
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Leave & Time Off Breadth — PTO and paid holidays are characterized as generous, and flexible work-from-home options are widely available. Occasional extras like summer half‑day Fridays further expand time-off flexibility.
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Flexible Benefits — A customizable mix is evident through remote/hybrid arrangements, day-one eligibility, and a lifestyle or personal spending account. Benefits such as wellness credits and support resources can be tailored to individual needs.
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The Company
What We Do
PointClickCare is the market leader driving the transformation of healthcare vulnerable and complex populations through a broad, connected care network powered by deep insights with a commitment to value, outcomes and innovation. We connect post-acute and acute care settings, people and systems like no other company. Our steadfast commitment to our culture and to providing growth opportunities to our employees is evidenced by recent recognition of PointClickCare as one of Canada’s best-managed companies and most admired corporate cultures.
