The Senior Omnichannel Solution Architect is responsible for designing scalable, business-driven solutions that enable Genentech’s omnichannel engagement and orchestration capabilities.
This role focuses on building and evolving an integrated ecosystem leveraging Adobe Experience Platform (RT-CDP, Adobe Journey Optimizer, and Customer Journey Analytics), while ensuring alignment with enterprise architecture, data strategy, privacy, and governance standards.
The Opportunity:
You will define architecture across customer data, identity, segmentation, personalization, web experiences, social engagement, orchestration, activation, and measurement capabilities.. Working closely with business, product, engineering, data, and vendor teams, you will drive architecture decisions that balance current delivery needs with long-term scalability and sustainability.
Job Responsibilities
Architecture & Solution Design
Define end-to-end omnichannel architecture aligned with business and enterprise standards.
Establish customer data models, identity frameworks, integration patterns, and architecture best practices.
Define and manage non-functional requirements including performance, scalability, security, and compliance.
Identify architecture risks, dependencies, and technical debt.
Customer Data & Integration
Design integrations across CRM, MDM, consent platforms, web/mobile event data, social engagement platforms, analytics solutions, and enterprise systems.
Enable unified customer profiles, identity resolution, audience segmentation, and personalization.
Ensure data quality, governance, privacy, and consent compliance.
Adobe Experience Platform Leadership
Architect and guide implementation of Adobe RT-CDP, Adobe Journey Optimizer, and Customer Journey Analytics.
Enable real-time segmentation, journey orchestration, web personalization, social activation, and multi-channel customer engagement.
Establish reusable audience and journey frameworks that can scale across markets.
Strategy & Leadership
Define and maintain the omnichannel architecture roadmap.
Evaluate emerging technologies and recommend improvements to existing solutions.
Provide technical leadership and architectural guidance across product and delivery teams.
Communicate complex technical concepts clearly to both business and technical stakeholders.
Who you are:
Experience/Education
7+ years of experience in Solution Architecture, Customer Data Platforms (CDPs), Marketing Technology, Digital Engagement, Omnichannel ecosystems, or similar experience.
Must have a bachelor's degree.
Experience designing customer data, identity, integration, and activation architectures across CRM, CDPs, and customer engagement platforms.
Experience with Customer Data Platforms (CDPs) and omnichannel engagement platforms, preferably Adobe Experience Platform.
Experience designing integrations across CRM, MDM, consent, analytics, and activation platforms.
Experience in the Pharmaceutical domain is a plus
Skills
Proven Solution Architecture experience within Martech, Customer Data, or Omnichannel ecosystems.
Strong experience with Customer Data Platforms (CDPs), identity resolution, customer profile architecture, digital engagement channels, web personalization, and customer activation ecosystems.
Experience with web analytics, web personalization, social engagement platforms, and digital activation channels is highly desirable
Experience integrating CRM, MDM, consent, analytics, and activation platforms.
Strong understanding of event-driven architectures, APIs, and cloud-based data platforms.
Experience with Adobe Experience Platform (RT-CDP, AJO, CJA) preferred
Strong stakeholder management, communication, and delivery execution skills, with the ability to translate business requirements into scalable technical solutions and activation outcomes.
What Success Looks Like
Scalable omnichannel architecture aligned with business and enterprise goals.
Trusted customer data foundation supporting segmentation and personalization.
Reliable real-time orchestration, personalization, and activation across email, web, social, mobile, and other digital engagement channels.
Strong stakeholder alignment and measurable business impact through improved customer engagement.
The expected salary range for this position based on the primary location of California is between $142,200 - $264,000. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.
Benefits
This is an on-site position; you must be willing to work on-site.
Relocation benefits are not available for this job posting.
#RDT2026
Genentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.
If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.
Skills Required
- 7+ years of experience in Solution Architecture, CDPs, Marketing Technology, Digital Engagement, or Omnichannel ecosystems
- Bachelor's degree
- Experience designing customer data, identity, integration, and activation architectures across CRM, CDPs, and customer engagement platforms
- Experience designing integrations across CRM, MDM, consent, analytics, and activation platforms
- Proven solution architecture experience within Martech, Customer Data, or Omnichannel ecosystems
- Strong understanding of identity resolution, customer profile architecture, segmentation, personalization, and activation
- Strong understanding of event-driven architectures, APIs, and cloud-based data platforms
- Strong stakeholder management, communication, and delivery execution skills
- Willingness to work on-site
- Experience with Adobe Experience Platform (RT-CDP, Adobe Journey Optimizer, Customer Journey Analytics)
- Experience with web analytics, web personalization, and social engagement platforms
- Experience in the Pharmaceutical domain
Genentech Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Genentech and has not been reviewed or approved by Genentech.
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Healthcare Strength — Health coverage is described as comprehensive across medical, dental, vision, mental health, and prescriptions, supported by HSAs/FSAs and broad wellness resources. On‑site fitness and health centers, mental‑health clinicians, and specialized programs like fully covered preventive cancer screenings and menopause support deepen the offering.
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Retirement Support — Retirement benefits feature a 401(k) with up to a 4% company match plus an additional annual 6% company contribution to eligible pay. Additional financial protections such as life and accident insurance complement salary, bonuses, and stock options.
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Leave & Time Off Breadth — Time away includes about 20 paid vacation days, paid holidays, personal days, and a year‑end shutdown. A paid six‑week sabbatical every six years notably expands long‑term time‑off flexibility.
Genentech Insights
What We Do
Considered the founder of the industry, Genentech, now a member of the Roche Group, has been delivering on the promise of biotechnology for more than 40 years. Genentech is a biotechnology company dedicated to pursuing groundbreaking science to discover and develop medicines for people with serious and life-threatening diseases. Our transformational discoveries include the first targeted antibody for cancer and the first medicine for primary progressive multiple sclerosis. We're passionate about finding solutions for people facing the world's most difficult-to-treat conditions. That is why we use cutting-edge science to create and deliver innovative medicines around the globe. To us, science is personal. Making a difference in the lives of millions starts when you make a change in yours.
