US MBD Innovation & Operations Lead

We're building operational excellence and AI capabilities across US Marketing & Business Development — and this role is at the center of it.

You'll work closely with the US Head of MBD to transform how our teams work: creating playbooks for core BD activities, driving adoption of AI tools and martech platforms, and helping partners focus on relationships rather than administrative tasks. This isn't a strategy-only role. You'll embed, optimize, and build systems directly with the teams using them.

What you'll do:

• Create standardized playbooks and workflows for core MBD activities
• Drive adoption of AI tools and our existing martech stack across US teams
• Develop competitive intelligence systems and surface actionable opportunities for partners
• Build measurement frameworks and dashboards that demonstrate clear ROI
• Champion data quality and help teams get more from the platforms we've already invested in
• Partner with global MBD Operations to align US practices with firm-wide standards

What we're looking for:

• BD or marketing operations background, ideally in professional services or a law firm
• Hands-on experience with AI tools and driving tech adoption
• Change management skills and the ability to influence without formal authority
• Builder mindset — equally comfortable improving existing systems or creating something new
• Strong data and analytics skills
• Comfort engaging regularly with partners and senior leadership

You'll have a direct line to the US Head of MBD, regular partner engagement, and genuine scope to shape how a leading global firm uses AI for business development.

For individuals assigned and/or hired to work in New York and California or reporting to someone in those states, Freshfields is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the States of New York and California and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $250,000 to $300,000.

EEO Statement
Freshfields US LLP is proud to be an equal employment employer. Our policies and practices will be free from unlawful discrimination based upon race, color, ethnicity, religion, creed, sex (including pregnancy, childbirth or related medical conditions), national origin, citizenship, immigration status, ancestry, age, marital status, protected veteran status, military service, disability, medical condition, genetic information, sexual orientation, gender identity, or any basis prohibited under federal, state or local law. We strive to promote an atmosphere that encourages equal opportunities and prohibits discriminatory practices, including sexual harassment.
Disability Accommodation for Applicants to Freshfields US LLP
Freshfields US LLP is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the alternative email address below to contact us about your interest in employment at [email protected] , or you can send your resume to [email protected] , or you can call us at +1-212-277-4000.