Manager, Software Conversions

***This position is Remote*** 
Job Summary
This position is responsible to manage directly or through delegation: TSMs, activities, and the operations of the Data Conversion teams to ensure successful client software conversions, while implementing and promoting data conversion best practices. Work toward and assist in the achievement of individual, team, department, and corporate goals.
What you will do

• Continually drive improvement projects, measured through the Net Promoter System (NPS) and Customer Satisfaction Ratings

• Actively seek to improve the customer experience, ensuring a high level of quality customer service by participating in the escalation and quality control processes

• Coach and train Supervisors in department processes, career pathing, coaching/mentoring, and leadership skills needed to perform effectively in their positions

• Plan for trends affecting the department (i.e. training, product changes, releases, sales volume, and et al.) and actively plan and implement improvements to provide quality and consistent service to all customers

• Monitor department statistical reports and coach team where necessary to ensure timely, quality service is offered to all customers. Includes evaluating department statistics and working with management team to implement action plans to achieve department excellence

• Actively involved in monitoring department budgets, driving to ensure that budgeted expenses are not exceeded

• Consistently communicate with team and management of department goals, progress and any related concerns through reporting, action plans, career pathing, etc. to ensure individual, department and company goals are met

• Developing, implementing, and maintaining procedures and processes for the implementation team

• Communicate related product/service related news and developments to the team as required

• Collaborate with other departments to provide business continuity, support and productivity

SPECIFIC KNOWLEDGE & SKILLS: 

• Excellent computer skills including Microsoft Office applications, CRM, SaaS applications, and internet browsers

• Excellent understanding of SQL primarily Microsoft T-SQL

• Excellent understanding of database architecture and connectivity, including but not limited to Pervasive, Sybase, Microsoft Access, Microsoft Excel, Flat Files, CSV, MySQL, and others

• Excellent understanding of both client/server and cloud based (SaaS) applications and services

• Excellent understanding of regulatory compliance including HIPAA

• Excellent experience with Agile development

GENERAL SKILLS & COMPETENCIES: 

• Strong management and leadership skills and ability to attract, retain, motivate, develop and mentor team members for high performance

• Outstanding verbal and written communication skills and ability to resolve disputes effectively

• Excellent presentation and public speaking skills

• Excellent independent decision making, analysis and problem solving skills

• Understand and act on financial information that contributes to business profitability

• Ability to plan and manage successful projects; understand available resources, develop timeline, budget, assign tasks and areas of responsibility

• Lead team(s) to achieve company goals in creative and effective ways

• Excellent planning and organizational skills and techniques

• Communicate effectively with senior management

• Good negotiating skills and ability to effectively manage outsourced relationships

• Ability to influence, build relationships, understand organizational complexities and manage conflict

• Broad professional and managerial skills with a good understanding of industry practices and company policies and procedures

• Ability to lead virtual teams

Travel/Physical Demands

• Travel typically less than 10%. Office environment. No special physical demands required.

Qualifications
Must have:

• Typically a Bachelor's Degree or global equivalent in related discipline. Master's degree or global equivalent a plus.

Nice to have:
The posted range for this position is $110,000-$127,000 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. This position is eligible for a target bonus not reflected in the posted range.
What you get as a Henry Schein One Employee

• A great place to work with fantastic people.
• A career in the healthcare technology industry, with the ability to grow and realize your full potential.
• Competitive compensation.
• Excellent benefits package! Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Sick Leave (if applicable), Paid Parental Leave, Short Term Disability, Income Protection, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more.

About Henry Schein One
Henry Schein One is the global leader in dental management, analytics, communication, and marketing software. Our company’s products and services work together as one simple solution to provide users with a seamless and integrated experience.
Our company thrives because of our people. We believe in supportive, diverse, and inclusive workforce, inclusive environments, professional development opportunities, and competitive compensation packages. We value innovation, teamwork, and encourage work-life balance.
One of many reasons why Henry Schein One (HS1) leads the industry is because of our products, services and most importantly our people. In 2022 HS1 was awarded one of the top places to work for in Utah.  To learn more, click here: 2022 Best Companies To Work For | Henry Schein One
Henry Schein, Inc. and Henry Schein One, LLC are Equal Employment Opportunity Employers and do not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
Unfortunately, Henry Schein One is not currently hiring individuals residing in Alaska, Delaware, Hawaii, Louisiana, Nebraska, North Dakota, Rhode Island, South Dakota, Vermont, West Virginia, Washington DC, or Puerto Rico and other US Territories.