Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together
What is the role
The HR Generalist (US) will administer the daily functions of the Human Resource (HR) department of our US team including answering employee inquiries regarding policies and procedures, and processing the onboarding of new hires, personnel changes, and terminations.
Duties and responsibilities include but may not be limited to the following:
- Performs routine tasks required to administer and execute human resource programs including but not limited to onboarding, offboarding, and position changes; compensation, benefits, and leaves of absence.
- Answers frequently asked questions from employees and managers relative to standard policies, processes, benefits, etc., referring complex and/or sensitive matters to the appropriate senior level HR team members.
- Participates in new hire orientation and other employee programs.
- Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance.
- Maintains accurate and up-to-date human resource files, records, and documentation.
- Maintains the integrity and confidentiality of human resource files and records.
- Performs periodic audits of HR files and records to ensure that all required documents are collected and filed appropriately.
- Acts as a liaison between the organization and external benefits providers and vendors, which may include health, disability, and retirement plan providers.
- Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
- Performs other duties as assigned.
Work Set-up/Schedule
- Permanent WFH
- 8:00 PM to 5:00 AM Philippine time
Who we are looking for
Successful candidate must possess:
- 2-4 years’ experience as HR Generalist (US)
- Excellent verbal and written communication skills
- Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy
- Excellent organizational skills, high degree of accuracy and attention to detail.
- Proficient with Microsoft Office Suite, including Excel
- Excellent analytical, problem solving and decision-making skills
- Effective stress and time management skills
- Demonstrates a sense of urgency and ability to meet deadlines
- Ability to work independently and/or as a team member
- Bachelor’s degree in Human Resources, Business Administration, Psychology or related field.
- Relative certifications (SHRM-CP etc.) is a plus
What we offer
- Permanent WFH
- Non-taxable allowance
- Day 1 HMO + 1 free dependent
- Sunlife Group Insurance
- Health and Wellness Reimbursement Benefits
- Company Salary Loans
- Government contributions
- Assistance with government loan payments
- 13th month pay
- Night differential pay
- Holiday pay (for hours worked on holidays)
- Mandated Leaves
- Work equipment provided
- Referral bonus
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New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).
View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/
We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at [email protected] .
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What We Do
New Era Technology is a global managed technology service provider. New Era serves as a trusted adviser to more than 14,500 customers worldwide. Customers rely on New Era’s seamless blend of solutions that securely connect people, places, and information in a rapidly changing digital world. New Era has offices in the Americas, the United Kingdom, APAC, and Europe. New Era provides solutions and services to diverse industries including Global Enterprise, Banking & Finance, Smart Buildings & IoT, Healthcare, Education, and Government. Solutions and Services: • Collaboration & Unified Communications • Data Networking • Digital Transformation • SecureBlu Security Services • CloudBlu Cloud Services • Physical Security & Life Safety • Managed Services • Professional Services
