US HR Coordinator

Role Details

Location: San Pedro Sula or Tegucigalpa
Work Arrangement: Hybrid
Contract Duration: Full-time
Training Schedule: Eastern Time Zone, Monday - Friday, 9AM - 5PM 
Work Schedule: Eastern Time Zone, Monday - Friday, 9AM - 5PM 
Expected Start Date: February 12, 2026
 

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleep.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.
Welcome to Crescendo. Welcome to what’s next.
 

The Role

As an HR Coordinator, you will play a crucial role in supporting the Human Resources department and ensuring the smooth execution of HR operations. You will act as a key point of contact for employees, assist with various HR functions from onboarding to offboarding, and help maintain a positive and efficient workplace environment by handling administrative tasks and contributing to key HR initiatives. This role also supports compliance with U.S. federal, state, and local employment regulations.
 

What You’ll Do:

• Coordinate and facilitate the new hire onboarding process, ensuring a positive and seamless experience for all new employees, including completion of required U.S. employment documentation (e.g., Form I-9, state new hire reporting, policy acknowledgements).
• Maintain accurate and up-to-date employee records, both physical and digital, while ensuring confidentiality, data integrity, and compliance with U.S. record-retention requirements.
• Serve as a first point of contact for employee inquiries regarding HR policies, procedures, benefits, and employment practices, escalating complex or sensitive issues as needed.
• Provide administrative support to the HR team, including preparing documents, presentations, and reports related to HR operations and compliance.
• Support the employee offboarding process, including managing final paperwork, systems access, and ensuring compliance with U.S. separation requirements (e.g., final pay timing, COBRA notices, state-specific notices).
• Assist in the administration of human resources information systems (HRIS), ensuring data is entered accurately, compliance-related fields are maintained, and reports are generated as required.
• Participate in the development and improvement of HR processes, workflows, and documentation to enhance operational efficiency and support compliance with U.S. labor and employment laws.
• Help ensure compliance with federal, state, and local labor regulations and company policies by assisting with audits, tracking required postings and notices, and maintaining compliance documentation.
• Collaborate with cross-functional teams on special projects and initiatives that enhance team member engagement, company culture, and adherence to U.S. employment standards.

What We Expect From You:

• Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent internship or practical experience
• 0–1 year of experience in an HR, administrative, operations, or customer service role (internships and relevant coursework welcomed)
• Basic understanding of HR principles, practices, and procedures, with a desire to continue learning US employment laws and compliance requirements
• Interest in supporting the full employee lifecycle, including onboarding, offboarding, employee changes, and HR documentation
• Strong service-oriented mindset with a focus on delivering a positive and professional employee experience
• Ability to thrive in a fast-paced, startup or high-growth environment where priorities may shift
• Excellent written and verbal communication skills, with the ability to communicate clearly and professionally
• Strong organizational skills and exceptional attention to detail
• Proficiency in Google Workspace and/or Microsoft Office
• Ability to handle confidential and sensitive information with discretion and sound judgment
• Effective time management skills with the ability to meet deadlines and manage multiple tasks
• Willingness to learn, accept feedback, and take initiative in a collaborative environment
• Flexibility to support business needs outside of standard business hours when required
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What You’ll Get In Return:

• Be part of a people-first, values-driven organization
• Work with innovative global partners and diverse teams
• Hybrid working arrangements
• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Access to free posture-based fitness workouts from home
• Training and professional development opportunities