Essential Responsibilities
•Making outbound calls as needed to resolve estimate requests and issues.
•Generation of insured and self-pay estimate statements upon request in compliance with team standards and the No Surprise Billing Act’s requirements, including delivery timeframes.
•Understanding how and when to involve other departments to resolve a call or request.
•Completion of daily worklists which support commitments to clients and compliance with the NSA.
•Documentation of all interactions as outlined in team standards.
Utilization of prepared scripting, One Note, SharePoint, and all team training documents to properly respond to inquiries.
•Meeting established quality standards and individual measurements or metrics.
•Performance of any other special projects or duties in a timely and accurate manner, as assigned
Education Level
High School - Equivalent experience will be considered
Experience Level
No Experience Required
Licenses and Certifications
Not Specified
Skills
•Ability to safely and successfully perform essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards
•Strong oral and written communication skills
•Strong customer focus and phone etiquette
•Friendly and team-oriented
•1-2 years of customer service experience -Desired
•Previous word-processing experience with a minimum typing speed of 35 WPM -Desired
•Previous call center/customer service experience - Desired
•Previous computer experience -Desired
•Bilingual (Spanish/English) -Desired
Physical Demands
•See, read, and/or operate computers, telephones, office equipment, documents, labels, including manipulating paper requiring the ability to move fingers and hands.
•Remain sitting, standing, or walking for long periods of time to perform work on a computer, telephone, or other equipment.
•Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use and typing for documenting patient care, accessing needed information banding patients, etc.
Work Environment
•Well lit
•Remote,
•Noise Level -Quite
•Climate Controlled
The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.
R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent
To learn more, visit: R1RCM.com
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What We Do
R1 is a leading provider of technology-driven solutions that transform the patient experience and financial performance of healthcare providers R1’s proven and scalable operating models seamlessly complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.
