AutoRABIT is revolutionizing DevOps and data protection for Salesforce teams operating in complex, highly regulated environments. Our platform integrates CI/CD, compliance, release orchestration, and AI powered automation to improve software delivery, reduce risk, and increase velocity. With a foundation in Lean principles, we focus on eliminating waste, driving innovation, and delivering scalable value for our customers.
Key Responsibilities:
- Manage a portfolio of customer accounts, building relationships and understanding their business and technical objectives. Work with senior team members to develop customer success plans with clear goals and measurable outcomes.
- Help customers get value from their AutoRABIT products by driving adoption, maintaining regular engagement, and identifying opportunities to improve customer satisfaction and retention.
- Ensure customers realize value from their AutoRABIT products, promote license utilization, and collaborate with cross-functional teams to encourage adoption and successful renewals.
- Proactively monitor customer health, product usage, and engagement to identify potential risks. Work with internal teams to address concerns before they become larger issues.
- Support efforts to drive new business growth by cultivating customer advocacy and reference-ability.
- Collaborate with customer support services, aiding in effective handling of enhancement requests and escalations.
- Participate in guiding customers through significant service milestones, such as upgrades, new releases, and new features.
- Collaborate with customer-facing account teams and executives from various departments (sales, support, professional services, engineering, renewal, and partners) to contribute to overall platform success.
- Contribute to utilizing customer surveys for product and service feedback, assisting in shaping the product roadmap and promoting continuous performance improvements.
- Responsibility to adhere to set internal controls.
Knowledge & Skills:
- Strong communication and relationship-building skills, with previous customer-facing experience preferred. Experience with SaaS or technology products is a plus.
- Developing presentation skills, and cultivating a personable, positive, and approachable demeanor.
- Curious about technology and willing to learn new products, technical concepts, and customer workflows.
- Demonstrated empathy for customers and a passion for contributing to revenue and growth.
- Self-motivated, organized, and comfortable taking initiative and managing multiple priorities.
- Basic proficiency using tools such as Salesforce, JIRA, GIT, Zoho, and /or similar Customer Service Portals.
- Familiarity with Salesforce Development Ecosystem is desirable.
Qualifications:
- A bachelor's degree in a relevant field or equivalent practical experience.
- An interest in pursuing a career in Customer Success, with an eagerness to learn from senior team members.
- Previous exposure to customer success roles or related fields will be an advantage.
We are specifically looking for candidates in the Central time zone.
Must live in and be eligible to work in the USA.
THIS IS A 100% REMOTE JOB, but requires 10% travel and an in-person component to the interview process.
Salary for this role is $70,000 - $80,000 depending on experience.
Skills Required
- Bachelor’s degree in a relevant field or equivalent practical experience
- Interest in pursuing a career in Customer Success and eagerness to learn from senior team members
- Must live in the United States and be eligible to work in the United States
- Must be located in the Central time zone
- Previous customer-facing experience
- Previous exposure to customer success roles or related fields
- Experience with SaaS or technology products
- Familiarity with the Salesforce Development Ecosystem
- Basic proficiency with Salesforce, JIRA, Git, Zoho, or similar customer service portals
- Strong communication and relationship-building skills
- Ability to manage multiple priorities, take initiative, and stay organized
What We Do
AutoRABIT provides DevSecOps tools built specifically for Salesforce developers to increase release velocity, produce consistently high-quality code, and enhance data security. Flexible hosting options such as self-hosted servers along with public and private clouds offer solutions tailored to your specific needs. Automation is key to optimizing Salesforce DevSecOps efforts. AutoRABIT’s offerings provide end-to-end coverage for your development pipeline: • CI/CD • Static Code Analysis • Data Backup & Recovery • Automated Release Management • Data Loader Pro • Version Control • Sandbox Management • Test Automation • Metadata Mastery AutoRABIT is the only DevSecOps provider that allows you to work off the Salesforce platform, protecting you from outages and vulnerabilities experienced by those working directly within Salesforce. Speed doesn’t need to come at the cost of quality and security. CodeScan provides immediate and continuous visibility into code health from the moment it’s written through production. Vault Data Backup & Recovery automates backup snapshots and quickly restores data should a loss event occur. AutoRABIT’s scalable and flexible solutions work with your existing toolset to optimize your Salesforce software development processes.
