Upstream Case Manager
Date Posted: July 7, 2026
Competition Number: 91-26/27
Location: Downtown Youth Centre - Kelowna, BC
BGC Okanagan is seeking a Case Manager for Upstream Kelowna, a collaborative, school-based initiative that supports youth and family wellbeing through early identification of barriers to resilience, voluntary student check-ins, and coordinated wraparound supports that strengthen protective factors.
Upstream Kelowna is a local adaptation of Upstream Canada, an early intervention and prevention model designed to reduce youth homelessness and school disengagement by addressing challenges before they escalate into crisis. This temporary position will run from July 30, 2026 - December 31, 2026, with the possibility of extension.
Here’s what we offer when you join our team:
- A positive, supportive team culture where your contributions are valued
- Ongoing paid professional development to enhance your skills and advance your career
- Childcare discounts to help your family thrive
- Paid sick leave and vacation to help you recharge when needed
- A comprehensive benefits plan
So, what are you waiting for? Come join a team that trusts, values, and appreciates YOU. Your adventure begins here – because Opportunity Changes Everything!
Key Duties and Responsibilities:
- Gathers information relevant to the youths’ problems, needs and risks by interviewing, observing behaviour, meeting with caregivers and service providers and using a variety of inventories, checklists and questionnaires. Reviews the information gathered to identify problems, needs and risks.
- Develops and implements family-centred, short-term, issue-specific intervention plans within program guidelines in consultation with the supervisor.
- Plans, prepares and conducts group or individual sessions using techniques such as active listening, conflict resolution, and problem solving within a family and natural supports framework to resolve the identified problems, needs and risks.
- Provides skill building in areas such as communication skills, relationship-building, resiliency, self-esteem, or self-management techniques as well as systems-navigation.
- Evaluates the effectiveness of the intervention plan, reports on the youths and their families’ progress, and discusses related concerns with the supervisor to resolve identified problems and move towards defined objectives.
- Outlines services provided by the program and/or organization. Provides information on and referral to other community service providers, resources and professionals as required.
- Maintains related records and statistics and provides reports to the supervisor as required
- Liaises with and/or promotes the interests of the youths and their families with other community service providers, professionals and school personnel as required. Accompanies youth and their families to meetings and appointments as required.
Qualifications:
- Diploma in a related human / social service field.
- One (1) year recent related experience.
- Or an equivalent combination of education, training and experience.
- Successful completion of Agency screening including a Criminal Record Check
Additional Information:
- This position is open to all applicants
- This position requires union membership
Hours: 35 hours per week, Monday to Friday, with occasional mandatory weekend training
Rate of Pay: $27.54 per hour
Closing Date: Open until filled
As an equal opportunity employer, BGC Okanagan is committed to the prioritization of equitable and inclusive employment practices. Our goal is to be representative of the communities we serve, and we encourage applications from communities which are structurally marginalized based on race, disability, age, sex, religion, sexual orientation, nationality, social or ethnic origin, gender identity and/or expression. If any candidate needs any accessibility support throughout the hiring process, we will accommodate such requests when made. You will only be considered for a position with BGC Okanagan if you’re legally entitled to work in Canada. Eligible applicants include Canadian citizens, permanent residents and refugees in Canada with legal status.
We appreciate and thank all applicants for their interest, however only short-listed candidates will be contacted.
Skills Required
- Diploma in a related human or social service field
- One (1) year recent related experience
- Or an equivalent combination of education, training and experience
- Successful completion of Agency screening including a Criminal Record Check
- Union membership required
- Legally entitled to work in Canada (Canadian citizen, permanent resident, or refugee with legal status)
What We Do
BGC Okanagan is a leading provider of programs for children, youth, and families in the Okanagan valley. Operating across 41 service clubs, the organization supports healthy physical, educational, and social development through before and after school childcare, daycare, recreation, and family support services. Their mission is to create safe, supportive environments where young people can experience new opportunities, overcome barriers, and develop essential life skills.
