Upgrade Sales Consultant

Hansel Subaru in Santa Rosa is looking for a SERVICE DRIVE ACQUISITION CONSULTANT 

Build a career. Help Customers. Real Earning Potential. 

Are you personable, motivated, organized, and driven to succeed? 

We’re looking for a Upgrade Service Drive Acquisition Consultant to join our team. This is an entry level opportunity with strong earning potential and career growth for someone who enjoys working with people and wants to build a career in the automotive industry.  

Salary Range: 

Depending on job performance, the Upgrade Service Drive Consultant compensation ranges from $38,500.00 to $200,000 +. 

What You’ll Do 

You’ll work with customers who are already visiting our Service Department. Your job is to build relationships, understand their needs, and identify opportunities for us to purchase their existing vehicle. 

You’ll help customers understand their options while creating valuable acquisition opportunities for the dealership. 

• Engage with service customers while their vehicles are being serviced 

• Identify upgrade opportunities based on vehicle equity, age, mileage, and customer needs 

• Explain vehicle features, benefits, and current promotions clearly and enthusiastically 

• Conduct needs assessments to match customers with appropriate vehicle options 

• Learn the automotive business 

• Stay up to date on technological changes in the product 

• Deliver a world-class customer experience at every touchpoint 

• Track daily activities, appointments, and performance metrics 

What we are looking for: 

• Committed to showing up with energy, positivity, and professionalism every day 

• Willing to learn, adapt, and continuously improve 

• Motivated to hit goals and exceed expectations 

• Passionate about helping customers make confident, informed decisions 

Qualifications and Skills 

• Customer service experience - required 

• Strong communication and interpersonal skills 

• Bilingual in Spanish is a huge plus! 

• Inside Sales or Outside Sales Experience is also a plus! 

• Self-motivation is key and a desire to succeed 

• Strong organizational and time-management skills 

• Ability to work toward individual and team goals 

• Ability to work a retail schedule, including evenings and weekends 

• Have a valid California Driver’s License with Clean driving record 

• Ability to successfully pass a drug screening and criminal background check 

*Automotive experience is not required. We’re looking for the right attitude, work ethic, and willingness to learn. 

Benefits and Perks 

• Medical Insurance 

• Dental Insurance 

• Vision Plan 

• Flexible Spending Plans 

• 401-K 

• 401-K employer contributions 

• Employee Discounts on vehicles, service and parts 

Pay Defined: The Upgrade Service Drive Consultant position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $18.31, plus performance bonuses. The performance bonus may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit 

Learn More 

We are proud to be a family-owned business with over 60 years in Sonoma County and over 160 years in California. We sell and service nine of the most precious brands in the industry. We take a long-term view about investing in our people and the community. We care about making customers feel great, helping our employees succeed and improving our community! We provide an environment in which everyone can be his or her best. This ensures that our customers get the best experience in the business and our community is a better place. 

Our Culture:   

Caring Drives Us!! We care about three things: making customers feel great, helping our employees succeed and improving our community! We are intensely competitive and provide an environment in which everyone can be their best. This ensures that our customers get the best experience in the business and our community is a better place.  

See how Caring Drives Us at: https://www.youtube.com/watch?v=2O5JHo_fEHU