Job Summary
Site Leader is responsible for the day-to-day operations of the business, attaining sales/profit goals, hiring, training, and sustaining staff while maintaining company values, policies, culture, and brand standards at all times. Site Leaders use their leadership and adherence to company principles, values, and policies to deliver high levels of customer service.
Responsibilities
- Provide excellent customer service at all times to ensure guest satisfaction.
- Lead the overall site operations, production, labor, and profitability.
- Follow all procedural, operational, and safety guidelines.
- Maintain a clean and safe site at all times (tunnel, equipment, lot, lobby, restrooms)
- Ensure all equipment and mechanicals are working to their optimum capability.
- Address any equipment or mechanical issue immediately.
- Drive sales, memberships, loyalty programs.
- Manage labor, expenses, chemical/supply utilization.
- Ensure the location is staffed for business every day.
- Respond to/relieve congested areas due to fluctuations in business flow.
- Maintain overall site appearance/equipment /Brand Standards.
- Ensuring the right thing is done at all times for our customers and fellow teammates.
- Hiring/Promoting/Termination
Duties
- Safety Adherence
- Site Presentation
- Weekly Coaching
- KPIs
- Key Holder
- Cash Handling
- Operational Reports
- Monthly Leadership Training
- Performance Reviews
- Weekly Cleaning Checklist
- Assistant Site Leader Training
- Scheduling
- Incident Claim Escalation
- People, Product and Presentation Quality Control
- Chemical Ordering
- Salt Management
- Tunnel Lubrication
- Tier 3 Mechanical Solutions
- Reclaim System Management
- MCC Air Filter Management
- RO Water System Management
- Supply Ordering
- Spare Part Ordering Approved by Area Technician
- Site Leader Assessments
- Any other duties assigned by Leadership
Qualifications
Skills and Education Requirements
- Excellent organizational and time management skills.
- High school diploma or equivalent preferred.
- Related management experience preferred
- Excellent verbal and written communication skills.
Physical Job Requirements
- Ability to work outdoors in all weather conditions and seasons
- Is willing to work a minimum of 45 hours per week including weekends and holidays
- Be on your feet for extended periods of time
- Physically able to bend, stoop, squat, kneel, reach, step to perform job duties
- Ability to carry up to 40 pounds short distances
- Alert and able to maneuver around moving vehicles and equipment
- Valid Texas Class C Driver’s License (required)
- Record of safe driving for the last three years as shown on current MVR, with no serious accidents or traffic violations (required)
Skills Required
- Excellent organizational and time management skills.
- Excellent verbal and written communication skills.
- High school diploma or equivalent.
- Related management experience.
- Ability to work outdoors in all weather conditions.
- Willingness to work a minimum of 45 hours per week including weekends and holidays.
- Able to be on your feet for extended periods and perform physical tasks (bend, stoop, squat, kneel, reach).
- Ability to carry up to 40 pounds short distances.
- Alertness and ability to maneuver around moving vehicles and equipment.
- Valid Texas Class C Driver's License.
- Record of safe driving for the last three years on current MVR with no serious accidents or traffic violations.
What We Do
Champion Xpress Carwash is a family-owned and operated automated tunnel car wash company serving communities in New Mexico, Colorado, Iowa, Illinois, Missouri, and Texas. Known for its superior chemical solutions and advanced equipment, the company is dedicated to exceeding customer expectations and positively impacting the communities it calls home while providing the highest quality tunnel wash in the business.
