Company Description
Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,500 associates at 28 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and logistics sectors as well as information and communication technology.
Job Description
We are looking for passionate individuals who love sports, technology, and connecting with others to join our team. If you have always been fascinated with biking and sports since you were a child, then this is the perfect opportunity for you!
The eBike is not just a mode of transportation, it's a lifestyle. It promotes healthy living, reduces our impact on the environment, and brings communities together. At Bosch eBike Systems, we are dedicated to shaping the future of urban mobility in a sustainable and innovative way.
If you have a passion for helping others and want to be a part of a company that is making a positive impact on the world, then we want to hear from you. Join us in creating a more fascinating and connected eBike world. Let's ride into the future together!
As an EBike Inside Technical Support Specialist your main functions will be:
• Provide Technical, Service Minded Hotline support to bike dealers in a confident, friendly manner.
• Respond to end consumer calls for technical, general product support, and spare parts,topics.
• Troubleshoot, and resolve technical or software related issues of eBikes using active listening and a positive attitude.
• Make decisions on warranty per company guidelines.
• Document calls/cases in a CRM (Customer Relationship Management) tool
• Responsible for developing and maintaining excellent customer relationships.
What we offer
· Be a part of our international network and profit from the diverse opportunities of a global employer: Training and internal growth opportunities.
· A full time job, Work Monday to Friday: NO WEEKENDS.
· Bosch employees profit from various discounts including Power Tools and Home Appliances.
· Our working environment is fun, rewarding and offers room for creativity.
- Work from home without losing the touch of your colleagues. This is a hybrid position, 1 week in the office and 3 weeks work from home.
- Member Get Member: refer us a friend and if they pass our recruitment process, you are rewarded with 250€ in cash. (terms and conditions apply).
- Internal Promotion Opportunities and Career Development: Be a part of our international network and profit from the diverse opportunities of a global employer: Training and internal growth opportunities.
- Up to 32 days of paid holidays per year.
- Inspiring office: Work in a Smart Building, get amazing views, open space, common spaces (Kitchenette), parking space for bikes and free fruit in the office once per week..
- A permanent contract.
Qualifications
- Candidates must be available to work full time (39 hours per week), Monday to Friday based in Barcelona (Spain).
- Candidates must have previous experience working with UK Customers (Consumers Rights, Warranties and UK local policies).
- Fluency in English (C2 level, Native or equivalent)
Additional Information
Impress us with your competence, personality, and commitment, and you'll be able to set out on a new career path. It is your expertise, commitment, and experience which makes our services "Invented for life" and sparks enthusiasm in our customers.
Discover new directions and apply now!
What We Do
The Bosch Group is a leading global supplier of technology and services. It employs roughly 402,600 associates worldwide (as of December 31, 2021). The company generated sales of 78.7 billion euros in 2021. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology.
As a leading IoT provider, Bosch offers innovative solutions for smart homes, Industry 4.0, and connected mobility. Bosch is pursuing a vision of mobility that is sustainable, safe, and exciting. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group’s strategic objective is to facilitate connected living with products and solutions that either contain artificial intelligence (AI) or have been developed or manufactured with its help. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.”
The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiary and regional companies in some 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. With its more than 400 locations worldwide, the Bosch Group has been carbon neutral since the first quarter of 2020. The basis for the company’s future growth is its innovative strength. At 128 locations across the globe, Bosch employs some 76,100 associates in research and development, of which more than 38,000 are software engineers.
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Imprint: www.bosch.com/corporate-information
Privacy statement: www.bosch.com/data-protection-notice
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