Sure, we have been serving the best burgers since 1946, but we know doing so is not possible without a great team. Do you share our passion for providing outstanding customer service by serving only the highest quality food and creating a friendly atmosphere, all achieved with an enthusiastic attitude? If you, Original Tommy’s Hamburgers is looking for you to join our outstanding team! The candidate we are looking for should be able to perform the essential duties and responsibilities include proficiency in the following restaurant duties:
General management of the staff including hiring, training, coaching, directing performance, addressing under-performance, status changes, promotions, rate changes and terminations; customarily and regularly directs the work of two or more other employees
Management of maintaining staff levels through recruiting, interviewing, completing pre-employment screening process and hiring new crew members to ensure restaurant has adequate coverage for business operations
Ensure store labor costs are managed through unit staff scheduling, adjustment of hours based upon revenue, crew meal periods and rest break management, complete timeclock alterations, ensure employees sign and approve daily break logs and timeclock punches
Conduct crew training; new hires, food preparation certifications, conduct regular observations and complete checklist for new hires and transferred employees, quarterly safety meetings
Complete operational duties including; daily and monthly closing paperwork, food inventory, food orders, disposal of expired food, daily revenue reconciliation, weekly invoice reconciliation, daily supply inventory, place supply orders, weekly and monthly inventory audits, print and distribute restaurant reports to appropriate parties
Conduct cash management duties including; register audits, cash management and orders from security guard company, daily safe audit, bank deposit preparation, sign bank deposit documentation from security guard pick-up,
Manage the store Point of Sale System; add/delete employees, wage adjustments, crew & manager cards, key activation, inventory cost adjustments, report analysis
Ensure all crew members successfully complete Tommy’s Training Programs based upon position, lead safety and crew meetings and maintain all applicable documentation
Optimize profits by controlling food, beverage, supply and labor costs; increase sales by ensuring guest satisfaction and prompt problem resolution
Management of employee personnel files, labor law compliance and ensure safety and food certifications are current and properly documented
Ensures staff is aware of and complies with security and surveillance practices
Supervise and ensure the maintenance upkeep of equipment is to OSHA, state, federal and Company standards; refrigeration, HVAC, fire extinguishers, equipment cleaning services
Resolve customer incidents, complaints; responsible for Secret Shopper results by ensuring customer experience is to Tommy’s standard
Responsible for overall standards of the restaurant per the Visitation Checklist
Competent and knowledgeable with the duties of crew members, crew leads, assistant managers
Customarily and regularly exercises discretion and independent judgement in all aspects of the management of the Tommy’s restaurant operations assigned to manage
Respect customers, management and other employees; interact with customers in a pleasant and upbeat fashion
Demonstrate a high degree of professionalism in communication, attitude and teamwork
Demonstrate a high level of quality of work, attendance and appearance
Adhere to all Company policies, procedures and safety regulations
Adhere to all local, state and federal laws
Perform other duties assigned by manager related to your position
What’s in it for you?
Medical Benefits
Dental Benefits
Bonus Program
Other Incentives
Vacation
Sick Leave
Employee Meal Program
Growth Opportunities
CalSavers
Tommy's Hamburgers is an Equal Opportunity Employer. Tommy's Hamburgers does not discriminate on the basis on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualified, merit, and business need.
Qualifications5-7 years of relevant experience
Skills Required
- 5-7 years of relevant experience
- Management of staff including hiring, training, coaching, promotions and terminations
- Staff scheduling and labor cost management
- Conduct crew training and maintain training documentation and certifications
- Manage inventory, food ordering, and perform inventory audits
- Cash management, daily revenue reconciliation, and bank deposit preparation
- Manage Point of Sale system (employee setup, wage adjustments, inventory cost adjustments, reporting)
- Ensure compliance with labor law, food safety, OSHA and company policies
- Oversee equipment maintenance and facility safety (refrigeration, HVAC, fire extinguishers)
- Resolve customer complaints and maintain customer service standards
What We Do
Tomdan Enterprises, Inc. operates Original Tommy's, a restaurant company specializing in burgers, burritos, fries, hotdogs, and tamales. Since 1946, the business has been dedicated to providing high-quality food and outstanding customer service in a friendly atmosphere. The company operates as a network of restaurants and hamburger stands, focusing on delivering a premium dining experience with a long-standing heritage of quality.
