Service Lines/Domain/Foundation: Engagement
Reports to: CDIO – PC & HC Greater Asia
Scope: PCHC Greater Asia
Location: Vietnam
PURPOSE OF THE ROLE
This role will collect BU’s digital demands to provide the right products to support the BU’s digital portfolio in Customer Development & Customer Operations functions. To ensure that UniOps is aligned to BUs own prioritisation and to support adoption and effective use of specific functional products.
WHAT WILL YOUR MAIN RESPONSIBILITIES BE
Provide functional product expertise for the entire BU Share white spaces from BU to product domains/families Share white spaces from global Functional Areas to relevant product team Support the platform team to assess a new product to attend the BU scope Support the platform team to assess a new product for global Functional scope (Ex: TIER 2 CRM) Develop, execute and continually improve tech innovation, data driven and AI capability and training within the BU Support the BU with the project Ideation Support the BU Functional teams with the project ideation Negotiate the outages with the BU (Ex: B2C, B2B) Negotiate the outages with the BU Functional teams (Ex: SAP, OTM, CRM, TPM) Escalate critical incidents with business impact numbers (impact in turnover, make, invoices authentication/generation) to product owners
Necessary Experience & Qualifications
- Change Management experience
- Should have experience in leading Customer Product Engagement and Deployment in one of the BU
- Must have Product Engagement experience on Customer Domain and implementing CSP Accelerator or CBD programs in a BU
- Should have experience delivering on running insights on Customer Development using tools like NRM, Pricing, Helix etc.
- Critical Strategy thinking - Should manage OKR, Performance and working collaboration with Product teams
- Should understand Deployment of Customer Tech and aligning to BG priorities - must have experience in embedding CD Tech to business / market teams
SKILLS
- Portfolio Management experience in large, complex organisations
- Technical Acumen – familiarity with digital technologies and technology trends
- Strong leadership, influencing and stakeholder management skills
- Strategic Thinking
- Excellent communication, collaboration and interpersonal skills
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
Unilever Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Unilever and has not been reviewed or approved by Unilever.
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Healthcare Strength — Healthcare coverage is described as comprehensive, spanning medical, dental, vision, life insurance, and occupational health support alongside a 24/7 employee assistance program. Wellbeing offerings such as health checks, resilience tools, and counseling support the perceived depth of health-related benefits.
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Retirement Support — Retirement support includes a 401(k) match that reaches up to 5% of base salary, strengthening the overall value of the package. Share and savings options are also referenced as part of longer-term financial support beyond salary.
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Flexible Benefits — Benefits customization is enabled through tools such as a “My Reward” system and a “Benefits Envelope” that allows employees to personalize selections. Flexible working approaches are also associated with improved overall satisfaction, reinforcing perceived choice and adaptability in the total rewards offering.
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