We are looking to hire Uninsured Motorist Specialists who are either English speaking or English/Spanish Bilingual to join our team! We offer a minimum starting wage of $18.00/hour, with Specialists earning an average monthly bonus of $1,500!
The Uninsured Motorist (UM) Specialist is responsible for recovery of consumer subrogation claims by receiving incoming and placing outbound uninsured motorists (UM) calls for the UM team. The incumbent will successfully negotiate payment in full, settlement in full, or a payment plan based upon client requirements. *Position is on-site in our Bloomington, IL office.*
Essential Functions and Responsibilities:
- Negotiate payment terms, settlements, and account resolutions, including exceptions beyond standard guidelines.
- Prepare, review, and document case files while maintaining accurate records in client systems.
- Communicate with insured parties, adjusters, claimants, attorneys, and other stakeholders to facilitate recoveries.
- Evaluate new subrogation files, assess investigations, measure damages, and research state laws to determine cost-effective resolution strategies, including litigation recommendations.
- Use investigative techniques and databases to locate claimants, negotiate settlements, and arrange payment plans while ensuring compliance with state regulations.
- Act as a liaison between clients and insured parties, facilitating communication throughout the subrogation process.
Minimum Job Requirements:
- High school diploma or GED required.
- 1-3 years of collections experience preferred.
- American Collectors Association (ACA) certification preferred.
- Formal training in insurance claims and claims law preferred,
- Proficiency with Microsoft Office, computers and related applications.
- Possess strong analytical / negotiating skills and be able to analyze facts, demonstrate sound judgment and be able to make prompt decisions.
- Must be recovery oriented and focused on meeting goals and objectives while acting with integrity.
- Possess exemplary oral and written communication skills.
- Possess excellent organizational and time-management skills with the ability to work independently.
- Demonstrated ability to multi-task with attention to detail and effectively support multiple accounts.
- Demonstrated reasoning and problem-solving abilities
- Ability to adhere to call flow outline and follow requirements specified by clients
Why Afni?
Because with us, you matter. At Afni, you are not simply an employee, you’re part of our family.
At Afni we provide equal employment opportunities to all qualified individuals. Employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.
Skills Required
- High school diploma or GED
- 1-3 years of collections experience
- American Collectors Association certification
- Formal training in insurance claims and claims law
- Strong analytical and negotiating skills
- Exemplary oral and written communication skills
- Excellent organizational and time-management skills
Afni, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Afni, Inc. and has not been reviewed or approved by Afni, Inc..
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Strong & Reliable Incentives — Incentive programs (performance-based and referral) are available in many roles and can add to earnings when targets are met. The pay-and-bonus structure is described as a positive aspect in certain positions.
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Leave & Time Off Breadth — Paid time off for holidays and vacations is part of the package. Training periods also include additional holiday time, indicating a defined time-off offering.
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Wellbeing & Lifestyle Benefits — Tuition reimbursement up to $5,250, a casual “Dress for Your Day” policy, and on-site events provide added non-cash value. Full-time schedules and referral rewards are also positioned as perks.
Afni, Inc. Insights
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What We Do
When people reach for their phones, use laptops, or grab their tablets, Afni's contact center teams are there to provide prompt and friendly help. That's Afni. We're a global team of people who love helping companies develop meaningful and profitable relationships with customers. In 1936, we got our start in Bloomington, Illinois as a consumer collections agency. Today, we're so much more. Our channel strategies and customer lifecycle solutions give our clients ways to connect with their customers for many reasons, using their customers' channels of choice.
