Unified Communications Specialist

Job Description

We are looking for a Unified Communication and Collaboration Specialist to assist our client with providing Tier I-III support to a global, enterprise environment for their Enterprise Collaboration System (ECS).  The successful candidate will assist the client with maintaining end-to-end converged IP communication services across the Government Enterprise Network.

They will support an enterprise UC architecture that provides secure VoIP networks, Session Initiation Protocol (SIP), Skinny Call Control Protocol (SCCP) and H.323 protocols. The technologies supporting VoIP support include Windows Server, LINUX operating systems, Cisco Unified Communications Manager, Cisco Expressway, Cisco Meeting Server, Cisco Telepresence Management System, Cisco Meeting Manager, Cisco Smart Software Manager, Session border Controllers and Cisco Jabber.

DUTIES:

The successful candidate will be required to have the experience and skills to complete the below tasks:

Support the UC architecture including identifying and resolving enterprise level issues/outages, implementing complex call routing schemes, securing VoIP configurations, both classified and unclassified in accordance with DISA STIGs, configuring logging, firewall traversal, performing upgrades and patches, and troubleshooting.

Conduct Change, Incident, Service Request, Problem, Configuration, and Asset Management per client SOPs in order to provide technical end user and core service support. Change Incident and Service Request Management constitutes primary effort and requires the ability to establish and maintain constructive, positive relationships with representatives of the client’s customer base, Defense Information’s Systems Agency, and other supporting personnel.

Conduct and document monthly ECS  Network Architecture Reviews, as detailed in client SOPs to identify security vulnerabilities, security incidents and conduct appropriate actions to report identified issues and recommend corrective action to the ECS designated client POCs.

Provide network documentation to support accreditation, auditing and operations per DoD 8510.01 and client SOPs.

Review and identify network traffic statistics, equipment, and configurations to provide utilization, capacity, optimization and security reports.

Coordinate and work with DoD and government partners to ensure voice and video communication capabilities across organizations.

Operate as the highest level of support for an Enterprise UC environment.
Conduct onsite surveys to identify requirements to facilitate the installation or decommission of equipment and systems.

Conduct installation and initial connection of equipment and systems locally and remotely.
Perform preventive maintenance, during non-core hours on the system including scheduled preventive maintenance such as periodic tests, inspections, and all other preventive maintenance services/practices recommended by the OEM and as specified in client SOPs.

Implement QoS strategies in the local and enterprise environments to include both strategic and tactical networks.

Work with other defense & intelligence agencies to develop and deploy QoS policies in accordance with DISA, HQMC and client policies.

Provide technical advice and solutions on the configuration of network QoS across the Enterprise Network.
Configure, maintain, and operate the videoconferencing servers which provide centralized patching, provisioning, and configuration capabilities of all GEN VTC endpoints.

Coordinate with other defense and intelligence agencies to develop and deploy Quality of Service (QoS) policies in accordance with Government policies. Configure all Enterprise VTC System within Government office.

Execute upgrades and lifecycle maintenance to all UC systems planned and directed by the UC lead.

Provide day-to-day upkeep of the directory servers including directory management, patching, and COOP/DR.

Education and Background

Professional series Certification with a focus on UC Collaboration

Years of Experience

7 Years related experience

Required Skills

Experience with: Cisco Unified Communications Manager (CUCM), VoIP/SIP expertise, Enterprise troubleshooting, QoS implementation, DISA STIG compliance, and Windows/Linux administration

Preferred Skills

Experience with Cisco Unified Communications Manager 12.5 or greater, Cisco Expressway, Cisco Meeting Server, Cisco Telepresence Management System, Cisco Meeting Manager, Cisco Smart Software Manager,  Cisco Webex, Cisco Unified Contact Center Express, Cisco Session Border Controller, and Cisco Jabber

Working Conditions

• General office environment. Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.
• Contractor site with 0-10% travel possible
• Possible off-hours work to support releases and outages
• 10 lbs. maximum lifting, occasional lift/carry of small articles
• Occasionally required to stand; frequently required to walk and sit
• Continually required to utilize hand and finger dexterity
• Occasionally required to climb, balance, bend, stoop, kneel or crawl
• Continually required to talk or hear
• Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard

• Happy - Be Infectious. Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do.
• Helpful - Be Supportive. Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated.
• Honest - Be Trustworthy. Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support.
• Humble - Be Grounded. Success is not achieved alone, humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another and take on any task.
• Hungry - Be Eager. Our hunger for excellence drives an insatiable appetite for innovation and continuous improvement, propelling us forward in the face of new and unprecedented challenges.
• Hustle - Be Driven. Hustle is reflected in our relentless work ethic, where we are each committed to going above and beyond to advance the mission and achieve success.