Job Title:
Unified Communications Solutions Architect / Automation Engineer
Location:
On-site, Camp Springs, MD.
Employment Type:
Full-Time.
Description
The Unified Communications (UC) Solutions Architect / Automation Engineer will serve as a Tier 3 technical expert responsible for the architecture, implementation, integration, automation, and continuous improvement of Enterprise Unified Communications services supporting a U.S. Government Agency.
This position requires deep UC expertise combined with strong hands-on experience in PowerShell, Microsoft Power Platform, and enterprise automation. The successful candidate will design and implement UC solutions while identifying opportunities to automate operational processes, improve reliability, and increase efficiency across the enterprise.
Responsibilities
- Lead the architecture, design, implementation, integration, and operation of Enterprise UC technologies and services.
- Design highly available, reliable, and maintainable UC architectures supporting mission-critical services.
- Provide Tier 3 expertise for complex UC troubleshooting, fault isolation, and performance management.
- Lead integration and interoperability between UC technologies and other enterprise platforms.
- Design and develop PowerShell automation for UC, Microsoft Teams, Microsoft 365, Entra ID/Active Directory, reporting, provisioning, monitoring, and administration.
- Develop solutions using Power Automate, Power Apps, Power BI, and Dataverse.
- Identify manual or repetitive processes and develop automated workflows to improve efficiency, reliability, and consistency.
- Develop integrations using REST APIs, Microsoft Graph API, JSON, and other programmatic interfaces.
- Build automated monitoring, reporting, alerting, and remediation capabilities.
- Develop and maintain architecture diagrams, technical documentation, implementation plans, standards, and operating procedures.
- Provide technical guidance, training, briefings, and presentations to customers and technical teams.
Required Qualifications
- Bachelor's degree in Computer Science, Management Information Systems, or related field with 12 years of related experience, or Master's degree with 10 years of related experience.
- 5+ years leading UC technology initiatives in large enterprise environments.
- Extensive hands-on experience with Cisco CUCM, CMS, TMS, Expressway, Webex, Microsoft Teams, Cisco Emergency Responder, Unity Connection, IM&P, and UCCE.
- Experience with enterprise UC technologies including Cisco, Polycom, Avaya, and vBrick.
- Skillset equivalent to Cisco CCNP Collaboration, with emphasis on architecture, design, and planning.
- Expert understanding of UC across switching, routing, firewalls, cloud infrastructure, MPLS, QoS, SIP, and WAN technologies.
- 5+ years of hands-on PowerShell development and automation experience, including scripting, APIs, error handling, logging, and enterprise administration.
- 3+ years of hands-on Microsoft Power Platform experience, including Power Automate and Power Apps.
- Experience automating Microsoft Teams, Microsoft 365, Entra ID/Active Directory, and/or UC environments.
- Strong experience with REST APIs, Microsoft Graph API, JSON, OAuth, SAML, and enterprise system integrations.
- Experience with ITIL, Agile/DevOps, and ServiceNow environments.
- Familiarity with NIST SP 800-53 and 800-63 and enterprise security fundamentals.
- Strong written and verbal communication skills with the ability to communicate effectively with technical teams, customers, and leadership.
Preferred Qualifications
- CCIE or CCNP Collaboration certification.
- Current U.S. Government Public Trust suitability.
- Previous experience supporting U.S. Government agencies or enterprise Federal environments.
Conditions of Employment
- Must be a U.S. Citizen and reside within the United States of America.
- This is an on-site position, candidate must be available to work on-site at the Camp Springs, MD facility.
- Must be able to obtain and maintain the required U.S. Government Public Trust suitability and Entry on Duty authorization.
About Vamonos IT
Our experienced team of technical Subject Matter Experts and Professional Project Managers deliver solutions to the toughest challenges in enterprise cloud computing and infrastructure management within the Homeland Security and Federal civilian landscape.
Our Mission is to set the bar in service delivery excellence, providing professional services our customers cannot help but notice.
Our core values of Exceptional Service, Accountability, Continual Improvement, and Opportunity for Growth drive our customers' success and include an inward focus on our team and interactions with each other.
From our customer-facing teams to internal operations, we want to conduct business in a way all employees can proudly and confidently represent Vamonos IT.
Our benefits include:
- Paid Federal Holidays
- Health, Dental, and Vision insurance options
- Simple IRA with matching
- Robust Paid Vacation Policy
- Continuing Education Assistance
- Short Term Disability
- Long Term Disability
- Company provided life insurance
Veterans are encouraged to apply
Skills Required
- Bachelor’s degree in Computer Science, Management Information Systems, or a related field plus 12 years of related experience, or a master’s degree plus 10 years of related experience.
- At least 5 years leading Unified Communications technology initiatives in large enterprise environments.
- Extensive hands-on experience with Cisco CUCM, CMS, TMS, Expressway, Webex, Microsoft Teams, Cisco Emergency Responder, Unity Connection, IM&P, and UCCE.
- Experience with enterprise UC technologies including Cisco, Polycom, Avaya, and vBrick.
- Skills equivalent to Cisco CCNP Collaboration, emphasizing architecture, design, and planning.
- Expert understanding of switching, routing, firewalls, cloud infrastructure, MPLS, QoS, SIP, and WAN technologies.
- At least 5 years of hands-on PowerShell development and automation experience, including scripting, APIs, error handling, logging, and enterprise administration.
- At least 3 years of hands-on Microsoft Power Platform experience, including Power Automate and Power Apps.
- Experience automating Microsoft Teams, Microsoft 365, Entra ID/Active Directory, and/or Unified Communications environments.
- Strong experience with REST APIs, Microsoft Graph API, JSON, OAuth, SAML, and enterprise system integrations.
- Experience with ITIL, Agile/DevOps, and ServiceNow environments.
- Familiarity with NIST SP 800-53, NIST SP 800-63, and enterprise security fundamentals.
- Strong written and verbal communication skills with technical teams, customers, and leadership.
- CCIE or CCNP Collaboration certification.
- Current U.S. Government Public Trust suitability.
- Previous experience supporting U.S. Government agencies or enterprise Federal environments.
- U.S. citizenship and residence within the United States.
- Availability to work on-site at the Camp Springs, Maryland facility.
- Ability to obtain and maintain U.S. Government Public Trust suitability and Entry on Duty authorization.
What We Do
Whether you are moving IT services to the cloud or optimizing an existing infrastructure, Vamonos IT will guide your transition and enable you to take full advantage of the Microsoft Cloud services available today and into the future. Vamonos IT offers tenant-to-desktop support with extensive domain knowledge and years of directly supporting on-premises Microsoft technologies coupled with large scale cloud migrations and ongoing support. Our experienced team of technical Subject Matter Experts deliver solutions to the toughest challenges in enterprise cloud computing and infrastructure management within the Homeland Security and Federal civilian landscape. In fact, some of our experts have been working with email and identity management since their introduction on an enterprise scale. Our mission as a company and as individuals is to set the bar in service delivery excellence, providing support and service our customers feel they cannot live without. Specialties: On premises and Microsoft 365 architecture and engineering, AD and Azure AD identity and access management, PowerShell scripting, process automation, SharePoint and custom product development, enterprise data migrations, system health monitoring, security and compliance support, service desk management, project management, product management, training and product rollout Let's go!
