Unified Communications Engineer III (M365)

Facilities and Business Operations:

Facilities and Business Operations at UCF is dedicated to fostering a conducive educational environment for our faculty, staff, students, and the broader community. We are committed to excellence, providing unparalleled expertise, and maintaining a world-class standard in service.

Please visit us at: http://fs.ucf.edu/ or Facebook and Instagram: UCF Facilities

The Opportunity:

The UCF IT department within Facilities and Business Operations is seeking to hire a Unified Communications Engineer III (M365). This role is responsible for administering and optimizing Microsoft 365 services to support secure, reliable, and compliant operations across the university. This role owns key platform services, drives service improvements through projects and automation, and partners with customers and IT teams to enhance adoption and user experience.

Responsibilities:

Platform Administration & Service Ownership

• Administer and maintain Microsoft 365 services including Teams, Exchange Online, SharePoint Online, OneDrive, and Microsoft Purview.
• Own assigned service areas end-to-end, ensuring strong performance, availability, and compliance with university standards.
• Implement and manage data governance controls (e.g., DLP, retention, sensitivity labels) aligned with FERPA and state regulations.
• Monitor tenant health and service metrics; proactively identify and address issues.

Technical Support & Problem Resolution

• Troubleshoot and resolve complex M365 issues, identifying root causes and implementing lasting solutions.
• Manage incidents and requests in ServiceNow with clear documentation and timely communication.
• Escalate issues as needed, providing complete context for efficient resolution.
• Support Entra ID and Conditional Access configurations in coordination with Identity Management.

Customer Engagement & Communication

• Serve as a primary contact for M365 services, delivering professional and responsive customer support.
• Communicate technical concepts in clear, non-technical terms, outlining impact and options.
• Collaborate with IT partners (e.g., Security, Infrastructure, Enterprise Voice) to coordinate changes and services.

Project Delivery

• Lead or contribute to M365 projects such as migrations, policy implementations, and service enhancements.
• Track progress, communicate updates, and identify risks with proposed solutions.
• Maintain accurate documentation including configurations, runbooks, and procedures.

Change Management, Testing & Innovation

• Evaluate Microsoft 365 roadmap updates and test new features in non-production environments.
• Follow established change management processes, including planning, testing, and rollback readiness.
• Support evaluation and deployment of emerging tools, including Copilot for M365.

Automation & Continuous Improvement

• Develop PowerShell scripts and Power Automate workflows to streamline administrative tasks.
• Leverage Microsoft Graph API for automation, reporting, and configuration management.
• Identify and propose opportunities to improve efficiency through automation and process improvements.

Mentorship & Professional Development

• Provide guidance and mentorship to junior engineers.
• Contribute to team knowledge-sharing and continuous improvement initiatives.
• Stay current with Microsoft 365 technologies and industry best practices.

Minimum Qualifications:

Bachelor’s degree and 4 years of relevant experience; or High School Diploma (or equivalent) and 8 years of relevant work experience in lieu of degree or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6). 

Preferred Qualifications:

• Advanced experience with Microsoft 365 services, including Teams, Exchange Online, SharePoint Online, and OneDrive, in a complex enterprise environment.

• Strong expertise in Microsoft Purview, including Data Loss Prevention (DLP), retention policies, and sensitivity labeling.

• Experience developing automation using PowerShell, Power Automate, and Microsoft Graph API.

• Experience managing identity and access controls, including Entra ID and Conditional Access policies.

• Demonstrated experience leading or supporting M365 migrations, implementations, or major service improvements.

• Experience evaluating and deploying new Microsoft 365 features, including Copilot for M365.

• Familiarity with IT service management practices and tools such as ServiceNow.

• Experience working in higher education or similarly large, decentralized organizations.

• Knowledge of regulatory and compliance frameworks such as FERPA and state public records laws.

• Proven ability to mentor junior engineers and contribute to team knowledge-sharing initiatives.

Special Instructions to the Applicants:

The anticipated salary range for this position is $75,809 - $90,000. The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations.

Position requires a valid Class E driver’s license. This position may involve driving to various locations on and off campus to conduct University business. 

All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H‑1B transfers or employment-based visa processing for individuals currently sponsored by another employer.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you’ll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks!  UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program 

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options 

• Employee discounts, including tickets to many Orlando attractions 

• Education assistance 

• And more…For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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The University of Central Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law.  The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.

As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.  

UCF is proud to be a smoke-free campus and an E-Verify employer. 

If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email [email protected].

For general application or posting questions, please email [email protected].