Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated solutions of a large bank while staying true to the relationship-focused, personalized service of our community banking roots. We serve clients in all 50 states with more than 200 branch banking locations in Illinois, southwestern Florida, northwestern Indiana, west Michigan and southern Wisconsin and commercial banking offices in Chicago, Denver, Milwaukee, Grand Rapids, Mich., and in key branch banking locations throughout Illinois. Our people are the heart of our business and we are proud to rank consistently as a top place to work. Wintrust is a $66 billion financial institution based in Rosemont, Illinois, and listed on the NASDAQ Global Select Market under the symbol “WTFC.”
Why join us?
An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 12 years) and Employee Recommended award by the Globe & Mail (past 6 years)
Competitive pay and discretionary or incentive bonus eligible
Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few
Promote from within culture
Why join this team?
This position has the opportunity to interface with and have a positive impact on multiple areas of Wintrust's business
We hold ourselves accountable to high standards, share wins, operate ethically, and have fun
Position Overview
The Unified Communications (UC) Audio Video (AV) Engineer is responsible for maintaining technology used in shared spaces, conference rooms, and offices. Primary responsibilities include white glove meeting services in Wintrust conference and training rooms.
What You’ll Do
Perform regularly scheduled room checks to ensure room operability
Troubleshoot Audio and Videoconferencing systems inclusive of but not limited to: Cisco, Cisco Navigator, Logitech, Crestron, Polycom, Mersive Solstice, Projectors, screens, Crestron touch panels, cables
Provide excellent customer service
Provide and/or create end-user documentation for how to use the equipment within the shared spaces
Create and maintain in room ‘how to’ instructions, end-user documentation, Service Desk documentation
Responsible for identifying defective or failed equipment and escalating incidents to advanced AV engineer(s)
Build strong working relationships with key business stakeholders
Adhere to standards, policy and procedures as implemented
Qualifications
Excellent white glove and customer service skills
Basic understanding of A/V systems integration with network components (wired and wireless) and collaboration systems (Microsoft Teams, Zoom, etc.)
Advanced knowledge of Microsoft Teams Meeting platform, Town Halls, Meeting settings and Meeting scheduling.
Strong presentation skills and customer service skills; ability to remain calm and helpful in stressful situations.
Experience with Microsoft Teams Administration and Cisco Webex Control Hub is a plus.
Microsoft Office Suite (i.e. Word, PowerPoint, Excel, Exchange)
Experience providing support and documentation for third party conferencing solutions such as Microsoft Teams, Zoom, and Cisco Webex
Strong desire to learn new skills and/or technology
Benefits
Medical Insurance • Dental • Vision • Life insurance • Accidental death and dismemberment • Short-term and long-term Disability Insurance • Parental Leave • Employee Assistance Program (EAP) • Traditional and Roth 401(k) with company match • Flexible Spending Account (FSA) • Employee Stock Purchase Plan at 5% discount • Critical Illness Insurance • Accident Insurance • Transportation and Commuting Benefits • Banking Benefits • Pet Insurance
Compensation
The estimated salary range for this role is $59,000.00 - $77,000.00, along with eligibility to earn an annual bonus. Actual salaries may vary based on several factors, such as a candidate’s qualifications, skills and experience.
From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To build a company that reflects the communities we serve, we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.
Skills Required
- Excellent white glove and customer service skills
- Basic understanding of A/V systems integration with network components (wired and wireless) and collaboration systems (Microsoft Teams, Zoom, etc.)
- Advanced knowledge of Microsoft Teams Meeting platform, Town Halls, Meeting settings and Meeting scheduling
- Experience with Microsoft Teams Administration and Cisco Webex Control Hub
- Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel, Exchange)
- Experience providing support and documentation for third party conferencing solutions such as Microsoft Teams, Zoom, and Cisco Webex
- Strong presentation skills and ability to remain calm and helpful in stressful situations
- Strong desire to learn new skills and/or technology
Wintrust Financial Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Wintrust Financial Corporation and has not been reviewed or approved by Wintrust Financial Corporation.
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Affordable Benefits — Employer covers a large share of medical premiums, making health coverage comparatively low cost. Plan options are broad and pair with HSA/FSA choices and wellbeing programs.
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Parental & Family Support — Paid maternity, parental, and adoption leave are structured and fully paid, with backup childcare access through Bright Horizons. Adoption assistance and family support resources further strengthen caregiving support.
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Retirement Support — A 401(k) with a company match and an employee stock purchase plan provide multiple savings and ownership avenues. Match mechanics and plan access are noted features of the total rewards offering.
Wintrust Financial Corporation Insights
What We Do
Wintrust Financial (Wintrust) is a financial services holding company based in Rosemont, Illinois, with $50 billion in assets. Wintrust engages in the business of providing traditional community banking services, wealth management services, commercial insurance premium financing, mortgage origination and more.
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