The Role
Manage and respond to unemployment claims within deadlines, coordinate with clients and internal teams, communicate with state agencies, monitor phone and email queues, review state portal correspondence, maintain accurate tracking data, and support Power of Attorney administration. The role emphasizes client service, compliance, attention to detail, organization, clear communication, and proficiency with office, HRIS, and CRM applications.
Summary Generated by Built In
About Us
Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com.
Position Summary
The Unemployment Claims Associate supports our clients by coordinating unemployment claims response, providing guidance to clients on best practices while emphasizing integrity and compliance.
Essential Duties and Responsibilities
Manage and respond to assigned unemployment claims within required deadlines. Collaborate with designated client contacts on matters related to unemployment claims. Communicate with internal teams to address unemployment-related issues and ensure client satisfaction. Provide guidance to clients on best practices for unemployment claim responses, emphasizing integrity and compliance. Respond to inquiries from state agencies promptly and professionally. Participate in the unemployment call queue, striving for single-call resolution to meet organizational goals. Monitor and manage the unemployment email inbox. Review and address state portal correspondence as assigned. Maintain accurate client data within unemployment tracking software. Create and assign tasks for unemployment POA (Power of Attorney) administration when necessary
Marginal Functions
Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients. Attend webinars and training to stay up to date on best practices related to the company and department. Complete projects and other duties as assigned by supervisor.
Knowledge, Skills, and Abilities
A strong drive to deliver exceptional client support to both external and internal customers. A flexible, positive attitude, and a dedicated team player and collaborator. Strong organizational skills, attention to detail, and follow-through. Ability to communicate clearly, concisely, and proactively, both verbally and in writing. Capability to learn multiple HRIS (Human Resources Information System) platforms and vendor partner platforms. Drive to learn, grow, and contribute to the overall success of the company. Ability to thrive in a modern, collaborative international environment, effectively using video conferencing, chat, email, and phone to maintain strong team communication.
Education & Experience
High school diploma or equivalent combination of experience, skills, education (including other relevant non- traditional degree programs, certifications, or job training programs) preferred. Prior work experience in an office environment is preferred by not required. Some knowledge of Microsoft Office software (Outlook, Microsoft Teams, Excel, Word, PowerPoint) and demonstrated ability to learn other applications as needed. Experience with the following systems is preferred (Adobe Acrobat, HRIS, CRM). Physical, Mental, & Communication Demands
Physical Demands
Sedentary Work: Primarily involves sitting for extended periods, often at a desk or computer. Manual Dexterity: Frequent use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Mobility: Ability to travel occasionally for meetings, events and partner visits. Occasional walking or traversing throughout the office to meet with leaders and other employees. Visual Acuity: Ability to read and analyze data on a computer screen (or to read and analyze data with reasonable accommodation) and in printed materials. Lifting & Carrying: Minimal physical lifting required, but may involve handling documents, and lifting light office supplies.
Mental Demands
Attention to Detail: High level of accuracy needed for managing products, reports and contracts.
Problem-Solving: Ability to strategically plan the needs of the department.
Multitasking: Manage multiple tasks and projects simultaneously, often under tight deadlines.
Decision-Making: Make informed decisions regarding the best plan for paid media strategies.
Stress Management: Handle stressful situations calmly and effectively, especially when dealing with client and employee concerns.
Communication Demands
Interpersonal Skills: Strong ability to build relationships and communicate effectively with employees, managers, clients and external vendors.
Cultural Sensitivity: Communicate with individuals from diverse cultural backgrounds, demonstrating cultural awareness and sensitivity. Verbal and Written Communication: Lead planning sessions and team meetings. Provide clear instructions and support for clients, employees and managers and prepare clear and concise documentation, including emails and notes.
Presentation Skills: Present information effectively in training sessions with employees and other departments.
Environmental Conditions
This position is performed in a professional indoor office environment. Work is primarily conducted at a desk using a computer and standard office equipment. The environment generally has a moderate noise level typical of a shared office (e.g., conversations, phones, printers). The role requires the ability to work for extended periods in a climate-controlled setting with routine exposure to office lighting and screen use.
This position is eligible for the following benefits:
Health Insurance: Medical, dental, and vision coverage Retirement Plan: 401(k) with company match Paid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law Other Benefits: Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.
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Skills Required
- High school diploma or equivalent combination of experience, skills, education, certifications, or job training
- Strong organizational skills, attention to detail, and follow-through
- Clear, concise, and proactive verbal and written communication skills
- Ability to learn and use multiple HRIS and vendor partner platforms
- Knowledge of Microsoft Office, including Outlook, Microsoft Teams, Excel, Word, and PowerPoint
- Ability to use video conferencing, chat, email, and phone for team communication
- Prior office environment work experience
- Experience with Adobe Acrobat, HRIS, or CRM systems
- Ability to manage multiple tasks and projects under tight deadlines
- Ability to work sedentarily at a desk and use computer equipment for extended periods
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